Identity & Access Management - Support Supervisor

NHS; Chesterfield; On-site; GBP 27,000 - 33,000; Full time

Job summary

A healthcare provider in Chesterfield seeks a motivated Identity & Access Management - Support Supervisor to enhance their ICT service delivery. This role involves managing user access to systems to ensure patient care and staff efficiency. The position requires leadership, communication skills, and a focus on detail. Candidates should have experience in information systems and a proactive approach. Join a dedicated team contributing to digital healthcare transformation.

Benefits

Supportive work environment

Opportunity for professional development

Qualifications

• Experience in supporting information systems and maintaining access controls.
• Evidence of writing and implementing operational processes.
• Familiarity with access control systems.

Responsibilities

• Lead a team responsible for access management.
• Ensure accurate granting and withdrawal of access.
• Collaborate with other departments for efficient service delivery.

Skills

Leadership

Communication

Attention to detail

Problem-solving

Education

A level standard (preferably IT/IS related)

GCSE English and Maths pass

Tools

Health Information Systems

SaaS/Office 365 products

Job description

Job summary

Are you passionate about ICT Service Delivery and ready to make a real difference in healthcare? DSFS Ltd is looking for a motivated and detail-oriented Identity & Access Management - Support Supervisor to join our ICT department.

In this role, you will work closely with the ICT End User Services Lead to manage and enhance the Trust's and DSFS's Joiners, Movers and Leavers (JML) processes. You will be responsible for ensuring that access to systems is allocated accurately, securely, and efficiently, so that staff have the right access at the right time to carry out their roles effectively. Your work will support the delivery of safe, high-quality care to patients by ensuring our systems are reliable, secure, and well-managed.

As part of the ICT End User Services team, you will have your own areas of responsibility and be at the forefront of delivering a service that is essential to the Trust's operations. This is a hands-on, service-focused role, where attention to detail, clear communication, and a strong understanding of access management are crucial. You will work as part of a supportive team that is fully committed to service excellence, contributing to wider DSFS digital transformation goals.

This is a fantastic opportunity to develop your skills in a supportive environment while contributing to the future of digital healthcare. If you're excited by the challenge and want to be part of something that truly matters, we'd love to hear from you.

Main duties of the job

We are looking for someone with a proactive approach and a strong sense of accountability. A good understanding of access control principles and the importance of accuracy, particularly within clinical systems, is essential. Previous experience in managing user access would be an advantage. Most importantly, you should be eager to learn, ready to take initiative, and committed to playing your part in supporting NHS staff and patients alike.

The Identity & Access Management - Support Supervisor will lead a team responsible for undertaking routine administration tasks related to accessing the Trust IT Applications. This includes secure password management, ensuring access is granted, modified, or withdrawn in line with service requests, and that access controls are in place to protect patient and staff data. In addition to overseeing these activities, the Supervisor will also be actively involved in carrying out the day-to-day tasks as needed, working alongside the team to ensure staff are provided with timely and accurate access to ICT systems, enabling them to perform their roles in delivering high-quality patient care.

About us

Derbyshire Support and Facilities Services (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.

DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered.

Details Date posted

15 August 2025

Pay scheme

Other

Salary

£27,926 to £32,503 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

166-DSFS-7379450

Job locations

DSFS Ltd - Chesterfield Royal Hospital

Top Road

Chesterfield

S44 5BL

Job description Job responsibilities

Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.

Job description Job responsibilities

Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.

Person Specification Qualifications and Training Essential

• Educated to A level standard (preferably at least one IT/IS related or Science based subject)
• GCSE English and Maths pass (or equivalent)

Desirable

• A Business and Professional Administration at Level 4 or higher

Experience Essential

• Experience of supporting information systems and accurately applying and maintaining access controls.
• Evidence of writing and implementing operational process/ procedures
• Familiarity with access control systems and identity management protocols

Desirable

• Administration of a Health Information Systems
• NHS experience
• Administering access to SaaS/Office 365 products
• Management of NHS Registration Authority (RA) smartcards

Skills and knowledge Essential

• Strong leadership and supervisory skills with the ability to guide a team in delivering secure and efficient IT system access services
• Knowledge of IT system administration processes, security practices, and access control policies
• Excellent communication skills to interact with staff across various departments and ensure effective collaboration
• Detail-oriented with a focus on accuracy, compliance, and documentation
• Problem-solving skills and the ability to investigate and report on security issues, particularly relating to access control and understanding of relevant audit processes, including access control lists
• Customer liaison skills

Desirable

• Knowledge and awareness of NHS data standards and definitions, reporting requirements, and sources and flows of NHS information
• Practical computer and business intelligence skills
• Office 365 products
• Knowledge of NHS Registration Authority (RA) smartcards management

Personal Attributes Essential

• Able to work on your own as well as within a small team
• Able to communicate with all levels of staff including senior clinicians
• Excellent attention to detail with a logical and methodical working practice
• Able to work to and meet strict deadlines

Person Specification Qualifications and Training Essential

• Educated to A level standard (preferably at least one IT/IS related or Science based subject)
• GCSE English and Maths pass (or equivalent)

Desirable

• A Business and Professional Administration at Level 4 or higher

Experience Essential

• Experience of supporting information systems and accurately applying and maintaining access controls.
• Evidence of writing and implementing operational process/ procedures
• Familiarity with access control systems and identity management protocols

Desirable

• Administration of a Health Information Systems
• NHS experience
• Administering access to SaaS/Office 365 products
• Management of NHS Registration Authority (RA) smartcards

Skills and knowledge Essential

• Strong leadership and supervisory skills with the ability to guide a team in delivering secure and efficient IT system access services
• Knowledge of IT system administration processes, security practices, and access control policies
• Excellent communication skills to interact with staff across various departments and ensure effective collaboration
• Detail-oriented with a focus on accuracy, compliance, and documentation
• Problem-solving skills and the ability to investigate and report on security issues, particularly relating to access control and understanding of relevant audit processes, including access control lists
• Customer liaison skills

Desirable

• Knowledge and awareness of NHS data standards and definitions, reporting requirements, and sources and flows of NHS information
• Practical computer and business intelligence skills
• Office 365 products
• Knowledge of NHS Registration Authority (RA) smartcards management

Personal Attributes Essential

• Able to work on your own as well as within a small team
• Able to communicate with all levels of staff including senior clinicians
• Excellent attention to detail with a logical and methodical working practice
• Able to work to and meet strict deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

DSFS Ltd - Chesterfield Royal Hospital

Top Road

Chesterfield

S44 5BL

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

DSFS Ltd - Chesterfield Royal Hospital

Top Road

Chesterfield

S44 5BL

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)