Identity & Access Management (IAM) Analyst

ZIGUP plc; Darlington; On-site; GBP 26,000; Full time

Job summary

Join ZIGUP as an IAM Analyst within the Darlington IT team, where you'll manage user access and ensure secure IT operations. Use tools like Azure AD and TopDesk to resolve tickets, support onboarding, and uphold governance standards. The role offers a competitive salary of £26,000 and outstanding benefits including professional development opportunities, wellbeing services, and financial perks.

Benefits

24-days annual leave plus public holidays

5% employer pension contributions

Free life assurance

Discounts on vehicle repairs and rentals

Wellbeing & Lifestyle Services

Financial wellbeing app

Access to Pluralsight courses

Qualifications

• Experience with ITSM tools to handle requests and log actions.
• Prior experience in 1st or 2nd line Service Desk roles is ideal.
• Understanding of governance policies and the JML process.

Responsibilities

• Manage user access and support secure IT operations.
• Resolve tickets and ensure smooth onboarding and offboarding.
• Log all activity in the ITSM platform and meet SLA targets.

Skills

Service Desk Experience

Attention to Detail

Problem-Solving

Governance Awareness

Tools

TopDesk

ServiceNow

Azure AD

ADManager Plus

Job description

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Identity & Access Management (IAM) Analyst

We're looking for an IAM Analyst to join ZIGUP's IT team, helping manage user access and support secure IT operations across the business. This role is well suited to someone with strong service desk experience who's looking to deepen their technical skills in a focused IAM environment.

Based in our Darlington office, you'll work as part of the wider IAM team, helping to manage user access, resolve tickets, and ensure smooth onboarding and offboarding of colleagues. You'll play a key role in maintaining governance standards around access, while responding to requests and incidents with a customer-first approach.

This is a hands-on role that will see you using tools like Azure AD, ADManager Plus and TopDesk on a daily basis. You'll be responsible for logging all activity in the ITSM platform, ensuring SLA targets are met, and contributing to a strong internal knowledge base to support continuous improvement.

Join ZIGUP as an IAM Analyst and enjoy some outstanding benefits ...

Of course, there's a great basic salary, but that's just the beginning. Our most popular benefits include ...
Salary- £26,000 per annum
Annual leave - 24 days, rising to 26 with length of service. Of course, you'll have public holidays too and we'll even help you celebrate with an extra day off for your birthday!
Pension - Generous employer contributions of 5%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Professional Development - We've partnered with Pluralsight to provide you with cutting-edge content created by industry experts. Gain Access to thousands of courses, skill tests, and learning paths to enhance your career.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About you

• First and foremost, you're confident using ITSM tools (TopDesk, ServiceNow or similar) to handle requests and log actions
• Ideally, you'll have prior experience in a 1st or 2nd line Service Desk role, with a good understanding of access management
• You understand the JML (Joiner, Mover, Leaver) process and the importance of compliant user administration
• You have a security-aware mindset and an appreciation for governance policies
• You work methodically and have a strong attention to detail
• You take a logical approach to problem-solving and ticket resolution
• You bring a positive, professional approach to your work and enjoy working as part of a team
• You're proactive, organised and able to manage tasks using your own initiative

About Us

ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UKs leading insurance and leasing companies, fleet operators, OEMs and blue-chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance.

Our Purpose? Keeping customers moving, smarter.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.

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