Identity & Access (IAM) Manager

The AA; Greater London; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Car allowance

Private medical insurance

25 days leave

Job summary

The AA is seeking an Identity & Access Manager to lead the evolution of our IAM capability, driving governance, technical direction and measurable security outcomes across a complex technology landscape.

Working with senior technology and business leaders, you will shape the IAM roadmap, ensure secure, scalable identity services and align with our modern organisation. You will lead a growing team and stay close to delivery while influencing enterprise decisions.

Qualifications

• Strong cyber security expertise with deep Identity & Access Management experience in complex enterprise environments.
• Proven ability to lead IAM transformation, governance and architecture initiatives, not just support existing IAM.
• Hands-on experience across modern and legacy identity environments; able to translate technical decisions into a scalable IAM roadmap.

Responsibilities

• Lead the ongoing transformation and maturity of The AA's Identity & Access Management capability, defining strategy, governance, standards and technical direction.
• Shape and deliver the IAM roadmap, ensuring identity services support business priorities and evolving cyber security risks.
• Act as a senior authority for identity security, influencing executives, technology leaders, architects and delivery teams to drive secure outcomes.
• Lead the development of modern identity capabilities across privileged access, identity governance, Zero Trust and cloud-based authentication.
• Establish governance, assurance and reporting to demonstrate control effectiveness while driving continual improvement across the IAM estate.
• Lead and develop a growing IAM capability, coaching technical specialists and creating an environment of accountability and innovation.

Skills

IAM strategy & architecture

IAM transformation leadership

Stakeholder management

Zero Trust concepts

Cloud identity services

Non-human identities management

Senior leadership / mentoring

Tools

Active Directory

Microsoft Entra ID

Job description

Location: London (Hybrid working, 3 office days per week)

Employment Type: Permanent, Full Time

Why Join Us?

• Annual bonus, cash car allowance and private medical insurance
• Lead the transformation and maturity of Identity & Access Management across one of the UK’s most recognised brands
• Shape the future IAM roadmap, technical direction and modern identity architecture across a complex enterprise technology landscape
• Join a growing cyber security capability where you can influence enterprise technology decisions and build a high performing specialist team

For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we’re equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we’ve built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. Which has been recognised by Sunday Times “Best Places to Work” for the last two years.

Job Description

This is the Job

Identity is central to secure digital transformation, and at The AA we are investing in the future of our Identity & Access Management capability. We are looking for an Identity & Access Manager to lead the evolution of our enterprise IAM capability, driving governance, technical direction and measurable security outcomes across a complex technology landscape.

Working closely with senior technology and business leaders, architects and our IAM operations team, you will shape the IAM roadmap and ensure our identity services remain secure, scalable and aligned with the needs of a modern organisation.

Whether you are already leading an IAM function or are an accomplished senior IAM specialist ready to step into your first people leadership role, this is an opportunity to make a genuine impact. You will remain close to the technology while influencing enterprise decisions and shaping how identity security evolves across The AA.

Key Responsibilities

• Lead the ongoing transformation and maturity of The AA's Identity & Access Management capability, defining strategy, governance, standards and technical direction
• Shape and deliver the IAM roadmap, ensuring identity services support business priorities, regulatory expectations and evolving cyber security risks
• Act as a senior authority for identity security, influencing executive stakeholders, technology leaders, architects, suppliers and delivery teams to drive secure outcomes
• Lead the development of modern identity capabilities across privileged access, identity governance, Zero Trust, non-human identities and cloud-based authentication
• Establish effective governance, assurance and reporting that demonstrates control effectiveness while driving continual improvement across the IAM estate
• Lead and develop a growing IAM capability, coaching technical specialists and creating an environment where expertise, accountability and innovation can thrive

What Do I Need?

You’ll Bring

• Strong cyber security expertise with significant depth in Identity & Access Management within complex enterprise environments, combining practical technical capability with the ability to shape IAM strategy and architecture
• Proven experience leading or driving IAM transformation, improving capability, governance, architecture or operating models rather than solely supporting an established IAM environment
• Strong hands-on technical experience across modern and legacy identity environments, particularly Active Directory to Microsoft Entra ID migration, with the ability to translate technical discovery, due diligence and architectural decisions into a scalable identity roadmap
• Deep knowledge of modern IAM technologies and principles, including Microsoft Entra ID, Active Directory, identity governance, privileged access management, Zero Trust, cloud identity services and non-human identities such as service accounts, workload and machine identities
• Excellent stakeholder management and influencing capability, with the credibility to engage senior business and technology leaders, architects and technical teams while balancing cyber security requirements with commercial and operational priorities
• Leadership capability to develop and coach technical specialists while remaining close to technical delivery, whether gained through formal people management or as a senior IAM specialist ready to step into your first people leadership role

Additional Information

Belonging at The AA

At The AA, we value the unique perspectives, experiences and ideas that our people bring. We’ve nurtured a workplace where everyone feels valued, respected and empowered to do their best work.

Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.

Driven by People, Rewarded by Benefits

We believe in rewarding our people. That’s why we offer a comprehensive benefits package including;

• 25 days' annual leave plus bank holidays, the option to buy additional holiday
• Up to 7% employer pension contribution
• Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
• 24/7 GP access and wellbeing support for you and your family
• A wide range of employee discounts, including our popular car salary sacrifice scheme