ICT Trainer

Clear IT Recruitment Ltd; Chatham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an ICT Trainer to enhance user adoption of new technologies. The role involves delivering engaging training sessions, designing materials, and collaborating with stakeholders to ensure effective learning experiences. Ideal for experienced trainers passionate about technology and user development.

Qualifications

• Experience delivering IT and systems training to individuals and groups.
• Strong knowledge of ADDIE framework and adult learning techniques.

Responsibilities

• Deliver IT training across the organisation for new technologies.
• Create and maintain training materials and support user testing.

Skills

Communication

Facilitation

Continuous Improvement

Education

Learning & Development Practices

Tools

Microsoft Office

Microsoft Power Platform

Job description

Our client is seeking an ICT Trainer to join their ICT team as part of a Transformation & Digital Services programme.

The role:

• Deliver engaging and effective IT training across the organisation, supporting the rollout of new technologies, upgraded systems, and improved ways of working.
• Provide 1-to-1 and group training sessions on core business systems and Microsoft applications, including tools within the Power Platform.
• Design and deliver training using a blended approach—this includes in-person sessions, virtual classrooms, video tutorials, and e-learning materials.
• Work closely with different business areas and stakeholders to understand their needs and ensure strong engagement with training programmes.
• Support user testing during new software rollouts, helping identify bugs, user issues, and training needs.
• Create and maintain clear, up-to-date training materials and ensure these are easily accessible across the business.
• Offer workshops and support on Microsoft Office tools (Word, Excel, PowerPoint, Outlook) and provide soft skill support where required.
• Collaborate with the Applications team to identify training requirements during upgrades and service pack reviews.
  
  

Desirable Experience / Skills:

• Experience delivering IT and systems training to both individuals and large groups.
• Strong knowledge of learning and development practices, ideally following the ADDIE framework (Analysis, Design, Development, Implementation, Evaluation).
• Ability to tailor training to different audiences and learning styles, using a range of delivery methods.
• Familiarity with delivering training during system implementations or software rollouts.
• Intermediate to advanced skills in Microsoft Office, with excellent communication and facilitation skills.
• Passionate about continuous improvement and helping others adopt new technologies confidently.
• An understanding of adult learning techniques and how to create inclusive, engaging learning environments.
• Experience with Microsoft Power Platform and/or working within the housing sector (desirable but not essential).
  
  

Ideal for:

This role would suit an experienced IT Trainer or Learning & Development professional with strong communication skills and a passion for helping others build confidence with new technology. It’s an opportunity to work across a variety of projects and have a direct impact on user adoption and business change.

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful