ICT Technician (Infrastructure)

Woodworker's Journal Magazine; Winchester; On-site; GBP 47,000 - 55,000; Full time

Job summary

A healthcare service provider is looking for an experienced ICT Infrastructure Technician to join their Digital team. This role focuses on supporting the implementation of a Computer-Aided Dispatch system, ensuring the infrastructure is secure, resilient, and compliant. Candidates should have a degree in Computer Science, substantial ICT infrastructure experience, and strong communication skills. The position offers a salary of £47,810 to £54,710 per year and various employee benefits.

Benefits

Holiday entitlement of 27 days, rising with service

Automatic enrolment into NHS Pension Scheme

Access to continual professional development

NHS Discounts in over 200 stores

Qualifications

• Substantial ICT infrastructure support experience in large organisations.
• Experience with physical and virtual servers and stakeholder engagement.
• Commitment to continuous learning and effective time management.

Responsibilities

• Install, configure and maintain infrastructure components across sites.
• Act as a 3rd line technical expert and support incident resolution.
• Collaborate with internal and external teams for implementation.

Skills

Infrastructure support

Communication

Problem-solving

Analytical skills

Customer-focused approach

Education

Degree in Computer Science or Information Technology

ITIL Foundation or higher

Microsoft or VMware certifications

CompTIA Network+

Tools

VMware

Hyper-V

RAID

Job description

Overview

Job Summary

An exciting opportunity has arisen within the Digital team at South Central Ambulance Service NHS Foundation Trust for an experienced ICT Infrastructure Technician to support the implementation of a new Computer-Aided Dispatch (CAD) system. We are seeking a technically skilled, motivated and adaptable individual with strong infrastructure experience and excellent problem-solving, communication and organisational skills. This role will focus on supporting the deployment of critical infrastructure across multiple sites, working closely with a selected supplier and internal teams. The post holder will play a key role in the Trust's digital transformation journey, contributing to the successful delivery of the Fit for the Future Programme, which aims to modernise and future-proof our digital capabilities while ensuring the CAD system is resilient, secure, and aligned with operational and clinical priorities.

About Us & Benefits

Benefits we offer:

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years\' service and 33 days after 10 years\' service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 stores.
• Ability to join our staff networking groups.

Corporate Induction: It\'s important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. We will book your Corporate Induction as soon as we possibly can (depending on availability). All new starters need to attend our Corporate Induction in person, held over one and a half days at our educational centres in Newbury, Bicester or Whiteley. More details will be sent once your start date is confirmed.

Main Responsibilities

The ICT Infrastructure Technician will be responsible for installing, configuring and maintaining infrastructure components, including servers, switches, and virtual environments, across two data centres and three operational contact centres. They will ensure the performance, security, scalability and resilience of the CAD infrastructure, support disaster recovery planning, data protection measures and system testing. The post holder will act as a 3rd line technical expert, providing hands-on support for incident resolution, infrastructure monitoring and ensuring compliance with NHS Digital standards. They will maintain accurate technical documentation, support asset management processes and work with the CAD Infrastructure & Integration Architect and wider IT teams to implement solutions with minimal disruption to business-as-usual services.

Job Description

This role is part of a high-priority programme with tight delivery timelines and complex interdependencies. The successful candidate will have substantial hands-on experience delivering infrastructure upgrades in large, multi-system environments with diverse stakeholders. You will provide expert support for the installation and configuration of servers, storage, network, and virtual infrastructure in line with CAD specifications. You will support testing and validation activities including SAT, UAT, and disaster recovery procedures, while managing incidents, monitoring system performance and maintaining accurate records. Additional responsibilities include asset management, ensuring compliance with NHS standards, contributing to technical documentation, and collaborating with internal and external teams to ensure successful implementation. Technologies involved include VMware, Hyper-V, RAID, and failover/fallback systems.

Person Specification

Essential Qualifications

A degree in Computer Science, Information Technology, or equivalent professional experience is required, along with formal training or experience in networks, hosting environments and virtualised platforms. Advantageous qualifications include ITIL Foundation or higher, Microsoft or VMware certifications and vendor certifications such as CompTIA Network+.

Knowledge

Substantial ICT infrastructure support experience in large or healthcare organisations, with expertise in physical and virtual servers, Windows Server, VMware ESXi, and virtual host platforms. Experience in service desk operations, server optimisation, disaster recovery and stakeholder engagement is essential. Advantageous experience includes working with NHS systems or mission-critical platforms such as CAD.

Skills

Strong analytical and diagnostic skills, excellent communication and a customer-focused approach. Proficient in ITSM tools, effective time management and a commitment to continuous learning. Advantageous skills include supporting infrastructure test plans, mentoring junior staff, and delivering technical training or knowledge transfer sessions.

Additional Requirements

Physical & Special Requirements

• Regular use of VDU equipment.
• Standard NHS working hours, with occasional out-of-hours work for system upgrades or emergency support.
• Frequent sitting or standing in restricted positions when working within data centre and IT switch rooms.
• Moderate physical exertion to move IT equipment daily. Occasional travel to Trust sites may be necessary.

Disclosure & Sponsorship

This post is subject to the Rehabilitation of Offenders Act. A DBS check will be required. Applications from those requiring Skilled Worker sponsorship will be considered. See UK Visas and Immigration for details. This section includes standard information on overseas checks and sponsorship.

Essential Criteria

• Participation in out-of-hours support as required during implementation, system builds, and testing.
• Commitment to mandatory training including Information Governance, Cyber Security Awareness, Health & Safety, and Equality & Diversity.
• Understanding of confidentiality policies and NHS Information Governance standards.
• Awareness of data protection legislation (UK GDPR) and ability to apply it in ICT operations.

Location: Southern House, North Wing, Sparrowgrove, Otterbourne, Hampshire. Job type: Fixed term, 12 months. Band 7. Salary: £47,810 to £54,710 per year.