Ict Technician Apprentice

Bromsgrove District Council; West Midlands Combined Authority; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in the West Midlands is looking for an apprentice in Azure Cloud Support. You will provide technical support and undertake ICT equipment maintenance. This apprenticeship offers strong career prospects, with 90% of QA apprentices securing permanent roles after completion. Training includes opportunities to learn Microsoft Azure and other key technologies.

Qualifications

• Ability to provide first line fault resolution for ICT users.
• Experience with hardware/software problem resolution.
• Enthusiasm for learning cloud technologies.

Responsibilities

• Provide technical problem resolution for customer calls.
• Install and maintain ICT equipment at sites.
• Monitor performance of hardware/software in the network.

Skills

Technical problem resolution

Fault resolution

Windows and Linux

Microsoft Office Suite

Microsoft Azure

PowerShell

Tools

Microsoft Azure

Microsoft 365

Windows 10

AWS

Linux

PowerShell

Job description

Bromsgrove District and Redditch Borough Councils are neighbouring authorities with big ambitions, but each has their own distinct aims, political priorities, customer needs, demographics and commitment to equality and diversity.

Future Prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

• Provide technical problem resolution in response to customer calls/change requests received via the Service Desk. Problems could be either hardware or software related.
• Provide first line fault resolution for all ICT users.
• Install new and relocated ICT equipment at sites as directed.
• Undertake routine support, maintenance and troubleshooting of all hardware and software connected to the corporate network in line with agreed procedures.
• Undertake performance monitoring of all hardware and software connected to the corporate network in line with agreed procedures.
• Work with the ICT Technician to ensure the ICT inventory is kept current and is updated in line with agreed standards.
• Provide support to users of the dial-in / remote access services.
• Undertake fault finding and fault resolution within agreed timescales, ensuring customers are kept informed of the status of their fault calls.
• Assist in the design, planning, installation, maintenance and smooth operation of PCs and peripherals.
• Provide support and maintenance of desktop applications, in particular the Microsoft Office suite and Microsoft Exchange.

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This apprenticeship supports Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and connect 300,000 to tech job opportunities.

QAs Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

• Learn on-premise and cloud-enabled technologies and services
• Learn technical content relevant to employers and the market
• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
• Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Days and shifts to be confirmed.