ICT Technician

TES FE News; Tees Valley; On-site; GBP 20,000 - 30,000; Full time

Job summary

A regional educational institution in Tees Valley is seeking an ICT support specialist to join their team. You will provide first line support to staff and students, assist with maintaining ICT equipment, and contribute to meetings. Ideal candidates will have excellent communication skills and knowledge of hardware and software. The role offers opportunities for professional development within a supportive environment.

Benefits

Access to high-quality professional development

Qualifications

• Experience in an ICT support role or similar is advantageous.

Responsibilities

• Manage workload via helpdesk calls.
• Provide first line ICT support to staff and students.
• Assist in maintaining ICT rooms and equipment.
• Provide technical support for staff presentations.

Skills

Knowledge of general hardware and software

Excellent communication skills

Strong organisational skills

Ability to work independently and in a team

Job description

Job Overview

About the Academy

Outwood Academy Redcar welcomes students aged 11-16, located in the coastal town of Redcar near Middlesbrough in the North-East region.

Our academy is known for its warm and supportive environment, with a focus on inclusion and providing opportunities and experiences beyond the classroom for our students.

There is a real sense of togetherness within the team of staff, who work closely to consistently manage our high standards, creating a calm environment conducive for learning and achievement.

About The Role

We invite applications from enthusiastic and flexible ICT support specialists to join our existing ICT support team. The successful candidate will have a good knowledge of general hardware and software as well as being highly organised and having excellent communication skills, both written and verbal. The ability to work on their own initiative as well as part of a team is essential and experience of working in an ICT support role or similar would be an advantage.

Main Duties And Responsibilities

• Manage own workload through the allocation of calls via the helpdesk;
• Providing first line ICT support to staff and students;
• Assist with the maintenance of all ICT rooms and equipment;
• Assist with general technical support for the ICT department;
• Assist with the evaluation of new and existing software;
• Attend and contribute to ICT related meetings;
• Assist in the development of recording systems for ICT usage throughout the department;
• Assist in keeping the ICT software/hardware inventories up to date;
• Assist in providing technical support for staff presentations;
• Be aware of and adhere to all relevant health and safety legislation associated with duties undertaken;
• Commission, maintain, test and repair electronic/computer systems, associated peripherals and AV equipment ensuring this equipment complies with health & safety legislation;
• Install and configure software under the direction of the network manager.
  
  

As part of a growing multi-academy trust, the successful candidate will be well supported and have access to a range of high-quality professional development through the Outwood Institute of Education.

Job Description

Person Specification

If you have any questions or would like to discuss the role, please contact Jonathan Horner at [e-mail].

For more information and to apply online, please click the apply button.

Closing date: Midday on 18 August 2025.

Interview date: 21 August 2025.

We reserve the right to close advertisements early. Advertisements will therefore close the day the decision has been taken to close the advertisement early.

Outwood Grange Academies Trust is committed to safeguarding and promoting the welfare of children. All appointments are made in accordance with safer recruitment practices and the statutory guidance in Keeping Children Safe in Education. Online checks will be carried out on all shortlisted candidates, and all appointments are subject to an enhanced DBS check, satisfactory references and checks regarding suitability to work with children.