ICT Technician

www.findapprenticeship.service.gov.uk - Jobboard; Redcar; On-site; GBP 27,000 - 29,000; Full time

Job summary

A local educational institution in Redcar is seeking an enthusiastic ICT Technician to join their support team. This role involves managing ICT workloads, providing support to staff and students, and ensuring a safe learning environment. Candidates should possess strong hardware and software knowledge, excellent communication skills, and be well-organized. The academy offers competitive salary, professional development, and a supportive environment.

Benefits

Competitive salary

Pension

Flexible policies

Employee Assistance Programme

Qualifications

• Good knowledge of general hardware and software.
• Highly organised with excellent written and verbal communication skills.
• Experience in ICT support role or similar is an advantage.

Responsibilities

• Manage workload through helpdesk calls.
• Provide first line ICT support to staff and students.
• Assist with maintenance of ICT rooms and equipment.
• Evaluate new and existing software.
• Ensure compliance with health & safety legislation.

Skills

General hardware knowledge

Software knowledge

Excellent communication skills

Organizational skills

Ability to work independently

Teamwork

Job description

What skills and experience we're looking for

Role: ICT Technician

Academy: Outwood Academy Redcar

Start Date: September 2025

Job Type: Full time, Whole Time, Permanent

Salary (Actual Salary): £27,254 - £28,142 (Grade 5, SCP 9 - 11)

About the Academy:

Outwood Academy Redcar welcomes students aged 11-16, located in the coastal town of Redcar near Middlesbrough in the North-East region.

Our academy is known for its warm and supportive environment, with a focus on inclusion and providing opportunities and experiences beyond the classroom for our students.

There is a real sense of togetherness within the team of staff, who work closely to consistently manage our high standards, creating a calm environment conducive for learning and achievement.

About the Role:

We invite applications from enthusiastic and flexible ICT support specialists to join our existing ICT support team. The successful candidate will have a good knowledge of general hardware and software as well as being highly organised and having excellent communication skills, both written and verbal. The ability to work on their own initiative as well as part of a team is essential and experience of working in an ICT support role or similar would be an advantage.

Main duties and responsibilities:

• Manage own workload through the allocation of calls via the helpdesk;
• Providing first line ICT support to staff and students;
• Assist with the maintenance of all ICT rooms and equipment;
• Assist with general technical support for the ICT department;
• Assist with the evaluation of new and existing software;
• Attend and contribute to ICT related meetings;
• Assist in the development of recording systems for ICT usage throughout the department;
• Assist in keeping the ICT software/hardware inventories up to date;
• Assist in providing technical support for staff presentations;
• Be aware of and adhere to all relevant health and safety legislation associated with duties undertaken;
• Commission, maintain, test and repair electronic/computer systems, associated peripherals and AV equipment ensuring this equipment complies with health & safety legislation;
• Install and configure software under the direction of the network manager.

As part of a growing multi-academy trust, the successful candidate will be well supported and have access to a range of high-quality professional development through the Outwood Institute of Education.

What the school offers its staff

What will we do for you?

The Academy benefits from being part of the Outwood Family of Schools and you will be joining a highly innovative, inspirational and ambitious organisation. The Trust guarantees every member of staff CPD and development opportunities.

• A competitive salary with pay progression
• A fantastic pension and additional benefits
• Flexible family friendly policies from day one
• Wellbeing and Employee Assistance Programme

Commitment to safeguarding

Outwood Grange Academies Trust is committed to safeguarding and promoting the welfare of children. All appointments are made in accordance with safer recruitment practices and the statutory guidance in Keeping Children Safe in Education. Online checks will be carried out on all shortlisted candidates, and all appointments are subject to an enhanced DBS check, satisfactory references and checks regarding suitability to work with children.