ICT Technician

Durham County Council; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in England is seeking an ICT Technician to manage and support ICT systems in schools. The ideal candidate will have NVQ Level 3 or equivalent in Computing and experience in technical support. The role involves working both collaboratively and independently to deliver high-quality service. Competitive salaries and excellent work-life balance benefits are offered, including hybrid working options.

Benefits

Competitive salaries

27 days holiday per year

Hybrid working options

Excellent pension scheme

Employee benefits portal

Qualifications

• Experience in installing and maintaining ICT hardware and software.
• Ability to provide technical support to various stakeholders.
• Skills in communicating technical details effectively.

Responsibilities

• Install, support, and manage ICT hardware and software.
• Provide technical support and deliver ICT services.
• Work collaboratively and independently as required.

Skills

ICT support skills

Technical communication

Team collaboration

Education

NVQ Level 3 in Computing or equivalent

Tools

ICT hardware and software

AV equipment

Job description

A vacancy has arisen within the Managed Service Unit of Digital and Customer Services for an ICT Technician.

WHAT IS INVOLVED?

You will install, support, maintain, repair and manage ICT hardware, software and peripheral equipment and provide technical support to customers and ICT staff and deliver ICT support services to our customers, including installations and commissioning of ICT systems.

As part of the role of Technician you will be required to work on site based in a school/schools or from the ICT base to deliver a high quality, proactive service providing support within the school’s estate. You will need to work as part of a team and motivated to work alone as occasions demand.

Your work will encompass providing technical support across the range of ICT systems and equipment including AVA, server/virtual networks, software etc. The ability to communicate effectively to both a technical and none technical audience is essential.

We encourage you to contact Lisa Forster via email at [e-mail] to arrange an informal discussion about the role.

WHAT WILL I NEED?

You will need NVQ Level 3 or equivalent in Computing or related discipline and/or relevant experience.

Please refer to the attached person specification for the full criteria.

If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure.

REWARDS AND BENEFITS

We offer generous rewards and benefits that are designed to help you perform at your best:

• Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
• Option to purchase up to 10 additional days annual leave per year.
• Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year).
• Hybrid working (home and office working).
• Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.
• Wellbeing Portal and access to an Employee Assist Scheme.
• Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.
• Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).
• Discounted DCC gym membership.
• Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
• Trade Union membership.
• A range of other salary sacrifice schemes such as car leasing.

Rewards and benefits are subject to individual terms and conditions.

Take a closer look:
Rewards and Benefits

SOCIAL MEDIA

Don’t see the perfect role for you right now? Keep an eye on our social media channels for updates on new opportunities at Durham County Council!

Follow us on Instagram
Like us on Facebook

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.

We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job.

As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.

Take a closer look:
Equality, Diversity and Inclusion

INTERVIEWS

Interviews will be held as soon after the closing date as possible.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

HOW TO APPLY

In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal.

Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.

If you have any support needs or require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27 (option 2), or the Recruitment Team via email at [e-mail]

We collect personal information from you when you register with North East Jobs and make an application. Details on how we process your personal data is available in our Privacy Notice.

PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM [e-mail] AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.

#VPRS/161