ICT Technician

TEC Partnership; Grimsby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A technology education organization in Grimsby seeks an ICT Technician who is passionate about helping learners reach their full potential. Responsibilities include assisting the IT Helpdesk, supporting technical staff, and resolving customer queries. The ideal candidate will have a Level 3 ICT qualification and strong organizational skills. Competitive salary and benefits package offered.

Benefits

Pension membership

30 days annual leave

Occupational sick pay

Life Assurance Scheme

Discounts on campus amenities

Qualifications

• Experience supporting IT helpdesk and customer queries.
• Ability to install software and troubleshoot end user issues.
• Experience in setting up audio-visual equipment.

Responsibilities

• Assist and support the IT Helpdesk.
• Work closely with Senior ICT Technicians and management.
• Handle customer queries and troubleshoot issues.

Skills

Technical knowledge of ICT systems

Professional communication skills

Customer service focus

Organizational skills

Education

Level 3 qualification in ICT (NVQ, AVCE, or A Level)

Job description

Overview

ICT Technician (25/316)

£24,650 per annum • 37 hours • Permanent

Location: Grimsby Institute

The Grimsby Institute is part of the TEC Partnership, which is a large, innovative, dynamic and financially sound organisation.

Role

The Grimsby Institute is offering a fantastic opportunity to join as an ICT Technician. If you are a team player who is passionate about helping learners reach their full potential, we want to hear from you.

Responsibilities

• Assisting and supporting the IT Helpdesk, including providing advice and training to Assistant ICT Technicians
• Working closely with and assisting Senior ICT Technicians, 3rd Line Engineers and ICT Management
• Dealing with customer queries and troubleshooting end user issues on a variety of resources
• Installation of new software and upgrades and ensuring appropriate levels of access are maintained
• Setting up audio visual equipment for classrooms and events, both small and large-scale
• Maintaining and commissioning of new workstations, printers, telephony devices and networking kit

About the person

The successful candidate will have a keen talent for ICT, professional communication skills with a particular focus on customer service, be strongly organised and maintain a high attention to detail.

• Good standard of technical and practical knowledge, skills and experience in advising and working on ICT systems, supervising staff and undertaking specialist ICT work, with a Level 3 qualification (NVQ, AVCE or A Level) in ICT being highly desirable.
• The self-motivation and desire to work closely with colleagues, team members and stakeholders of all levels of ability.
• An awareness, understanding and commitment to the protection and safeguarding of children and young people

What we offer

• Pension Membership
• 30 Days Annual Leave pro rata, plus bank holidays
• Christmas Closure Days
• Occupational sick pay scheme (higher than statute)
• Occupational Maternity/Adoption pay (higher than statute)
• Life Assurance Scheme and Death Grant
• 24-hour Employee Helpline – Free and confidential
• Cycle to Work
• Saving Schemes
• Westfield Health Medical Cash Plan – monthly payments
• UNUM Dental Cash Plan – monthly payments
• Staff discounts on campus e.g., Hair & Beauty/ Bakery/ Gym etc

If you are interested in this role, please press the “Apply Online” button and send us your application.

Closing date for this advert: 28th September 2025

Compliance and Equal Opportunity

The TEC Partnership is committed to Prevent Duty, Equality, Diversity & Inclusion and promoting British Values within the workplace. We are an equal opportunity workplace. Safeguarding is a priority for us, as well as ensuring the welfare of children and young people and we expect the same commitment from all staff and volunteers.

All posts are subject to an Enhanced Disclosure Clearance through the DBS, references that cover the last two years of employment and online screening. Other checks may also be required.

Please note that all employees must have Literacy and Numeracy to at least Level 2.