ICT Technician

TES FE News; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join a forward-thinking educational institution in Birmingham as a Business Support Officer. This role focuses on delivering exceptional support to students and staff, improving the educational experience. With a commitment to professional development and a supportive environment, this position offers a rewarding opportunity to positively impact young lives while advancing your career.

Benefits

Competitive salaries and pension schemes

Generous holiday entitlements

Healthcare cash plans

Qualifications

• Experience in trouble-shooting software and hardware issues efficiently.
• Ability to procure, install and manage educational and office software and hardware.
• Extensive customer service experience required.

Responsibilities

• Provide exceptional business support services to pupils and teachers.
• Deliver an outstanding learning environment through effective support strategies.
• Build relationships across the school and with stakeholders.

Skills

Customer Service

Organisational Skills

Troubleshooting

ICT Management

Education

5 A*-C GCSEs including English and Maths

Tools

Educational Software

Office Software

Job description

Job Overview

Do you have the drive, passion and commitment to deliver outstanding support to help young people in a disadvantaged community? If so, joining the Star support team might just be the best career move you ever make. This is your opportunity to join a dedicated team of support staff who are committed to providing the best possible education for our pupils.

About Small Heath Leadership Academy

Small Heath Leadership Academy in Birmingham is a secondary school for 11 to 18 year olds. We joined Star Academies in 2018 and, like all Star schools, we have a leadership specialism.

The school was rated ‘good’ in all four areas of the inspection framework during its inspection in May 2022.

We are an ambitious school with high expectations for all of our pupils. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

Who We’re Looking For

We’re looking for a talented individual to provide an exceptional business support service to our pupils, teachers and wider stakeholders. As a key member of our school’s business support team, your expertise will help to deliver an outstanding learning environment for our young people.

The successful candidate will be a committed team player with excellent organisational and specialist technical skills. You will have extensive experience of delivering outstanding customer service and possess the ability to develop relationships across our school and the Star community.

You Will Have

• 5 A*- Cs at GCSE including English and Maths.
• Experience in trouble-shooting software and hardware issues in a timely manner.
• Experience in managing an ICT network effectively.
• The ability to procure, install and manage educational and office software.
• The ability to procure, install and manage educational and office hardware.
  
  

About Star Academies

Star Academies is a high-performing multi-academy trust that runs more than 30 primary and secondary schools. We are a values-based organisation that works to improve the life chances of young people in areas of social and economic deprivation to help them succeed at the highest levels of education, employment and the professions. Every single day you’ll be rewarded with the opportunity to shape a young person’s future - our STAR values embody what we believe is needed to succeed.

Professional development is key to our ongoing success, so we continually invest in our employees through our learning and development centre, Star Institute. With a wealth of training, mentoring and progression opportunities across a growing group of academies, joining our team of leading education experts could propel your career to the next level.

We can also offer you a range of rewards and benefits, including competitive salaries and pension schemes, generous holiday entitlements and healthcare cash plans.

Find out more

Please download the job description and person specification below for further information about the role. For an informal and confidential discussion about the role please call us on 0121 464 7997.

Key Dates

Closing Date: Friday, 25 July 2025 at midnight.

Interview Date: To be confirmed.

Proposed Start Date: Monday, 01 September 2025.

Application Process

To apply for this vacancy please use the 'Apply for job' link below. You should ensure your application form and supporting statement address all elements of the person specification. We will only consider candidates who meet the vast majority of the essential criteria outlined in the person specification.

Our Commitment

Star Academies is committed to safeguarding, safer recruitment and promoting the welfare of pupils. Our comprehensive recruitment and selection processes aim to discourage and screen out unsuitable applicants. Successful candidates are subject to rigorous pre-employment checks.

We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best. We are committed to providing equality and fairness in our recruitment and employment practices and not to discriminate on any grounds. We oppose all forms of unlawful and unfair discrimination.