ICT Technical Specialist - Security and Firewall Technologies

Cardiff and Vale University Health Board; Ashford; On-site; GBP 40,000 - 70,000; Full time

Job summary

Kent and Medway Mental Health NHS Trust is seeking an ICT Technical Specialist to safeguard the digital backbone and drive continuous service improvement within the Digital Infrastructure team.

You will apply specialist knowledge on security, firewall, and cyber assurance to support clinical and corporate services, working with senior colleagues, project teams, and external suppliers to deliver a responsive, patient-centered service.

Qualifications

• Experience in cyber security and digital infrastructure operations.
• Knowledge of security and firewall concepts and resilience.
• Evidence of continued professional development in cyber security.
• Experience with vendor or service management in healthcare.

Responsibilities

• Maintain day-to-day operation, configuration, and backup testing for firewall and security systems.
• Manage incidents, changes, and service requests to maintain high system availability.
• Assist with technology refreshes, supplier management, and decommissioning under senior direction.

Skills

Firewall concepts

Security concepts

Cyber security

Incident resolution

Service management

Education

Degree in cyber security or related field

Job description

As an ICT Technical Specialist, you will safeguard the digital backbone of our organisation. Joining the Digital Infrastructure team, you will ensure our security and firewall services remain secure, resilient, and dependable—directly supporting the clinical and corporate services that keep patient care running safely. Working alongside senior colleagues, project teams, and external suppliers, you will apply your specialist knowledge to drive continuous service improvement, make effective use of Trust and NHS technology, and deliver a responsive, customer-focused service.

System Security & Operations

• Maintain the day-to-day operation, configuration, rule reviews, patching, access controls, capacity checks, and backup testing for assigned firewall and security systems.
• Manage incident resolution, problem investigation, change implementations, and service requests to maintain high system availability.
• Assist with technology refreshes, service transitions, supplier management, and decommissioning under senior direction.

Technical Guidance & Collaboration

• Serve as a technical specialist, providing expert advice to the Digital Consultant, Head of Digital Infrastructure, project leads, and service owners.
• Identify and escalated material risks, key design decisions, and budget considerations to senior management in a timely manner.
• Communicate technical information clearly to non-technical colleagues, keeping patient care and customer service at the centre of your work.

Cyber Assurance & Documentation

• Support cyber assurance by handling vulnerability remediation, secure configurations, logging, monitoring, and audit evidence gathering. Produce accurate technical specifications, test and implementation plans, risk assessments, operational procedures, and knowledge-base articles. Please refer to the attached job description for the full details on the responsibilities and person specification The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes, unless you have a disability as defined by the Equality Act 2010.

Qualifications & Experience

• Experience supporting technology refresh, supplier activity, cyber assurance evidence or service transition.
• Good knowledge of security and firewall concepts, digital infrastructure operations, Dynamic routing, cyber security good practice, service management and resilience.
• Experience of supporting complex security, firewall, network or infrastructure services in a medium or large organisation.
• Degree level education in a relevant digital, technology or cyber security discipline, or equivalent specialist experience.
• Evidence of continued professional development relevant to digital infrastructure or cyber security.
• Relevant vendor or professional qualification, for example firewall, network, Microsoft, cloud, cyber security, ITIL, project management or service management qualification.

About the Trust

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD. Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve. Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident. Join us if you share our passion for better mental health care and want to be part of a team that's working well together.