ICT Technical Engineer - Infrastructure

Welsh Ambulance Services University NHS Trust; Swansea; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare service provider in Swansea is looking for an ICT support specialist to manage infrastructure systems and provide second line support. The role includes installation, configuration, and maintenance of ICT systems across the Trust. Ideal candidates will have experience in ICT support and strong communication skills. Knowledge of Welsh is desirable but not mandatory.

Qualifications

• Experience in ICT support and infrastructure.
• Ability to manage time effectively.
• Strong communication skills for liaising with agencies.

Responsibilities

• Provide second line ICT support to users.
• Assist with implementation and testing of new systems.
• Maintain and monitor key infrastructure systems.
• Respond to calls assigned in the ICT helpdesk software.
• Liaise with agencies for system installation/configuration.

Skills

Second line ICT support

Infrastructure project work

Maintenance of infrastructure systems

Server configuration

Report development

Job description

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. Gwahoddir ymgeiswyr i wneud cais yn Gymraeg, ni fydd unrhyw gais a gyflwynir drwy gyfrwng y Gymraeg yn cael ei drin yn llai ffafriol na cheisiadau a wneir yn y Saesneg.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Job Overview

Working within the ICT Infrastructure team, the postholder will be expected to provide an expert and effective ICT support service, predominantly in development, implementation and ongoing maintenance across a range of ICT systems across Wales, including the provision of ICT support and advice to managers and users. Writing documentation for others to follow when necessary.

The post holder will be required to work without supervision to a high standard, prioritise work and manage time effectively, deciding when it is necessary to refer to their team leader or a manager. Supporting, maintaining and installing ICT Infrastructure across the Trust in accordance with Organisational policies and procedure. Ensuring scheduled work is completed within timescales to agreed quality standards and in line with departmental procedures.

Main Duties and Responsibilities

• Providing second line ICT support for users of all ICT systems in The Welsh Ambulance Service Trust, escalating problems in a timely and efficient manner over the telephone, face to face and via electronic communication using own initiative.
• Supporting the senior infrastructure engineering team colleagues with infrastructure project work, assisting in the implementation and testing of the new systems.
• Providing additional support to the senior infrastructure engineering team in the ongoing maintenance and monitoring of the key infrastructure systems once implemented in the Trust.
• Prioritise and respond to calls assigned in the ICT helpdesk software, ensuring the integrity of the call and solution information is kept up to date.
• Liaise with both internal and external agencies for the installation/configuration of new and current systems.
• Advises on and configures servers and other infrastructure equipment to ensure that it is configured to meet system/trust requirements. Including the development and use of centralized administration and distribution.
• Operational management of a wide range of infrastructure systems, including system design, configuration and technical support.
• To assist the ICT Senior Management Team in developing systems or implementing changes to current architecture by specifying, configuring and installing new software or hardware components.
• Pro-actively design, develop and maintain a range of reports and respond to ad-hoc information requests for information from and for the many Infrastructure systems.
• Maintaining ICT systems within the Trust to ensure that systems meet the business and clinical needs of the users and organisation, e.g. maintains virus protection software. Maintains agreed back-up procedures.
• The post holder will be responsible for maintaining ICT equipment and systems used across the trust, including but not limited to ICT accounts, desktop computer equipment, cabling, and servers.
• The post holder will ensure all procedures for maintenance/change control of systems have been documented.

A full Job description and Person Specification can be found in the supporting documents or by clicking 'Apply now' to view in Trac.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters.