ICT Systems Service Manager

Amtis Professional Ltd; Gloucester; On-site; GBP 45,000 - 54,000; Full time

Job summary

A leading company is seeking an ICT Core Systems Service Manager based in Gloucester/Cheltenham. This permanent role involves managing core systems, ensuring service delivery, and leading transitions to new platforms. The ideal candidate will have strong Service Management experience and excellent stakeholder engagement skills.

Qualifications

• Proven experience in a Service Management role.
• Ability to lead through change and manage complex service transitions.

Responsibilities

• Lead and manage three interdependent core services.
• Oversee the stability, efficiency, and availability of core systems.
• Collaborate with project and delivery teams for smooth service integration.

Skills

Stakeholder management

Communication

Service Management

Job description

ICT Core Systems Service Manager

Location: Gloucester/Cheltenham

Contract: Permanent

Salary: Up to £54,000

This role is responsible for managing and supporting the organisation’s core systems, including the transition to their new platform. It involves overseeing service performance, ensuring system stability, and working closely with internal teams, suppliers, and stakeholders to deliver effective ICT services.

What You’ll Be Doing:

• Lead and manage three interdependent core services.
• Set strategic direction and ensure alignment with organisational goals.
• Oversee the stability, efficiency, and availability of core systems.
• Support the transition to the new RMS platform.
• Collaborate with project and delivery teams to ensure smooth service integration.
• Engage with diverse stakeholders, partners, and suppliers.
• Provide expert consultation on service delivery and project implementation.

What We’re Looking For:

• Proven experience in a Service Management role.
• Strong stakeholder management and communication skills.
• Experience working with external partners and suppliers.
• Ability to lead through change and manage complex service transitions.