Enable job alerts via email!

ICT Systems Service Manager

Amtis Professional Ltd

Gloucester

On-site

GBP 45,000 - 54,000

Full time

3 days ago
Be an early applicant

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Start fresh or import an existing resume

Job summary

A leading company is seeking an ICT Core Systems Service Manager based in Gloucester/Cheltenham. This permanent role involves managing core systems, ensuring service delivery, and leading transitions to new platforms. The ideal candidate will have strong Service Management experience and excellent stakeholder engagement skills.

Qualifications

  • Proven experience in a Service Management role.
  • Ability to lead through change and manage complex service transitions.

Responsibilities

  • Lead and manage three interdependent core services.
  • Oversee the stability, efficiency, and availability of core systems.
  • Collaborate with project and delivery teams for smooth service integration.

Skills

Stakeholder management
Communication
Service Management

Job description

ICT Core Systems Service Manager

Location: Gloucester/Cheltenham

Contract: Permanent

Salary: Up to £54,000


This role is responsible for managing and supporting the organisation’s core systems, including the transition to their new platform. It involves overseeing service performance, ensuring system stability, and working closely with internal teams, suppliers, and stakeholders to deliver effective ICT services.

What You’ll Be Doing:

  • Lead and manage three interdependent core services.
  • Set strategic direction and ensure alignment with organisational goals.
  • Oversee the stability, efficiency, and availability of core systems.
  • Support the transition to the new RMS platform.
  • Collaborate with project and delivery teams to ensure smooth service integration.
  • Engage with diverse stakeholders, partners, and suppliers.
  • Provide expert consultation on service delivery and project implementation.

What We’re Looking For:

  • Proven experience in a Service Management role.
  • Strong stakeholder management and communication skills.
  • Experience working with external partners and suppliers.
  • Ability to lead through change and manage complex service transitions.
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.