ICT System and Support Administrator

The City of Edinburgh Council; City of Edinburgh; On-site; GBP 29,000 - 34,000; Full time

Job summary

A local governmental organization in Edinburgh is seeking an ICT System Support Administrator to provide first-line support for ICT queries. The role involves managing support requests, ensuring system security, and delivering excellent service. Candidates should have experience in technical support and be responsive to various ICT issues. This position offers a starting salary of £29,173 and an opportunity for flexible working.

Benefits

Flexible working options

Qualifications

• Experience in providing technical support for ICT systems.
• Ability to handle high volumes of support requests.
• Knowledge of basic system administration tasks.

Responsibilities

• Serve as the first point of contact for ICT queries via the Service Desk.
• Handle day-to-day support requests including account management and password resets.
• Ensure ICT systems remain secure and compliant.

Job description

Overview

ICT System Support Administrator (Support) - fixed term until 01/09/2026

Waverley Court

Salary: £29,173 - £33,287

Hours: 36 per week, 52 weeks

Responsibilities

• The successful candidate will be the first point of contact for ICT queries via our Service Desk. In this role, you will handle day-to-day support requests, including account management, password resets, mobile device support, and basic system administration tasks.
• Youll help ensure that our ICT systems remain secure, up-to-date, and compliant, while delivering excellent service to colleagues across the organisation.

Pre-employment checks

• This position is subject to Basic Disclosure check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

Culture and interview approach

We are committed to creating a workplace culture where all our people feel valued, included and able to be their best at work. We recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

To help achieve this, we are changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council

Additional notes

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working.