ICT Support Officer

Brentwood Borough Council; Clitheroe; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government council in Clitheroe is seeking an ICT Support Officer to assist in maintaining ICT systems. The role involves installing PCs and software, providing day-to-day support for corporate systems, and ensuring effective communication about technical issues. The ideal candidate will have a solid understanding of PCs and excellent communication skills. The position offers flexible working hours and various benefits.

Benefits

Flexible working hours

Generous leave entitlement

Occupational pension scheme

Training and development opportunities

Qualifications

• Must be able to explain technical issues to non-technical staff.
• Good understanding of PCs and related equipment is essential.
• DBS check required after appointment.

Responsibilities

• Install PCs, software, and printers; handle ICT-related queries.
• Provide daily support for corporate systems and maintain security.
• Support new hardware/software and inform staff of issues.

Skills

Excellent communicator

Good understanding of PCs

Job description

Overview

A key role in assisting in support of the Council’s ICT systems including installing PCs, software and printers; and dealing with ICT-related queries and problems. You will also provide day to day support for the many corporate systems that we operate and assist in the support and maintenance of our ICT security arrangements. You will provide support in the use of new hardware and software, and ensure that staff are informed of any technical issues. You must be an excellent communicator, able to explain technical issues to non-technical people and have a good understanding of PCs and related equipment.

Responsibilities

• Install PCs, software and printers; deal with ICT-related queries and problems.
• Provide day-to-day support for corporate systems and assist in the support and maintenance of ICT security arrangements.
• Provide support in the use of new hardware and software and ensure staff are informed of any technical issues.
• Explain technical issues clearly to non-technical staff and maintain good communication about ICT matters.

Qualifications

• Excellent communicator with the ability to explain technical issues to non-technical people.
• Good understanding of PCs and related equipment.
• DBS check is required and will be undertaken once an appointment is made.

Benefits

Flexible working hours (flexitime scheme in operation), generous leave entitlement, occupational pension scheme, and training/development opportunities.

How to apply

To apply please click the Apply Now link below.