ICT Support Officer

Gedling Borough Council; Arnold; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Arnold is looking for an ICT Support Officer to deliver efficient and secure ICT services. Responsibilities include managing the ICT Service Desk, handling user authentication, and leading ICT procurement efforts. The ideal candidate will thrive in a dynamic environment, providing expert support to users. Benefits include excellent working conditions, generous holiday entitlement, and discounted gym memberships.

Benefits

Generous holiday entitlement

Comprehensive pension scheme

Discounted gym membership

Employee Assistance Programme

Qualifications

• Proactive and customer-focused approach required.
• Technical skills in ICT support essential.

Responsibilities

• Be the first point of contact on the ICT Service Desk.
• Manage user authentication and access control.
• Lead day-to-day ICT procurement.
• Manage Print Room operations.
• Provide expert advice to ICT users.

Job description

Overview

Are you passionate about delivering efficient and secure ICT services? Do you thrive in a dynamic environment where your technical skills make a real difference? We're looking for a proactive and customer-focused ICT Support Officer to join our team and help drive the Council's digital capabilities forward.

Responsibilities

• Be the first point of contact on the ICT Service Desk, diagnosing and resolving issues promptly.
• Manage user authentication and access control, ensuring secure and authorised access.
• Lead day-to-day ICT procurement, from sourcing quotes to managing inventories.
• Manage Print Room operations and day to day backup processes.
• Provide expert advice and support to ICT users across the organisation.

Disability Confident

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

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Benefits

In return for your efforts and commitment in the role we can offer you excellent working conditions, including a generous holiday entitlement, a comprehensive pension scheme and access to an Employee Assistance Programme, providing advice on a range of issues including financial and legal matters, and offering discounts on purchases from numerous retail outlets. We also offer employees significantly discounted gym membership at Gedling's five Leisure Centres. The Council offices are situated in an award-winning park within easy reach of Nottingham City Centre and rural Nottinghamshire and include free on-site car parking.