ICT Support Analyst Apprentice

FCC Environment; Doncaster; On-site; GBP 15,000 - 26,000; Full time

Job summary

A leading waste management company in Doncaster is looking for an ICT Support Analyst Apprentice. This position involves providing technical support, managing orders, and assisting with IT equipment. Candidates should possess good communication skills and a genuine interest in IT. Benefits include a competitive salary, training, and a pension scheme.

Benefits

25 days annual leave plus Bank Holidays

Pension scheme

On-the-job training

Flexible benefits including gym membership

Qualifications

• Strong desire to learn and develop IT skills.
• Ability to explain technical issues clearly.
• Good attention to detail and calm under pressure.

Responsibilities

• Provide technical support to end-users.
• Deliver excellent customer service.
• Log and track issues using ServiceNow.
• Assist with IT equipment installation and upgrades.

Skills

Interest in IT

Customer service skills

Communication skills

Organisational skills

Tools

Office 365

ServiceNow

Job description

Overview

ICT Support Analyst Apprentice

Salary – £15,704 - £25,396

Hours – 37.5 hours per week, Monday to Friday

Location – Doncaster, DN4 5NU

What you will be doing

• Providing technical support to end-users, resolving hardware, software, and network issues.
• Delivering excellent customer service, including face-to-face support for walk-in queries.
• Managing orders and stockroom requests accurately using OneApp.
• Logging and tracking issues using ServiceNow, ensuring detailed records are kept.
• Assisting with the installation, configuration, and upgrading of IT equipment and software.
• Scheduling and coordinating repairs to minimise downtime for users.
• Supporting digital transformation initiatives, cloud adoption, and cyber security improvements.
• Balancing work responsibilities while actively studying towards your apprenticeship qualification.

What we’re looking for

• A genuine interest in IT with a strong desire to learn and develop your skills.
• Knowledge of basic IT systems and applications, particularly Office 365 (Teams, Outlook, etc.).
• Excellent communication skills and the ability to explain technical issues clearly.
• A friendly, approachable, and professional manner with the confidence to help users at all levels.
• Good organisational skills and attention to detail.
• The ability to remain calm under pressure and manage tasks effectively.

Benefits

• Competitive salary
• 25 days annual leave (full-time) plus Bank Holidays
• Pension scheme
• On-the-job training and clear progression pathways
• Recognition scheme
• Refer a friend scheme
• Flexible benefits including high street savings, cycle-to-work scheme, Gymflex membership, holiday purchase and more (Where applicable)
• Access to our Employee Assistance via our Wellbeing Platform

About Us

We are FCC Environment, one of the nation’s leading waste and resource management companies. We are committed to sustainability and strive to minimise waste that ends up in landfill by transforming it into valuable resources. We operate over 200 facilities across England, Scotland, and Wales and employ around 4,200 people. We are an equal opportunities employer and value diversity.

How to apply

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