ICT Solutions Analyst

emh; Coalville; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Une importante organisation de logement social recherche un(e) ICT Solutions Analyst pour améliorer la transformation digitale et les systèmes technologiques. Vous travaillerez à l'optimisation des infrastructures IT tout en garantissant la conformité avec les règlements de protection des données. Idéalement, vous disposez d'une expérience pertinente dans le secteur public et êtes familiarisé avec les systèmes de gestion de logement et les technologies cloud. Le poste offre une flexibilité de travail hybride et des opportunités de développement personnel significatives.

Benefits

Régime de retraite contributif

39 jours de congés annuels

Large gamme de formations

Qualifications

• Expérience en tant qu'analyste ICT ou rôle similaire.
• Connaissance des technologies basées sur le cloud et des solutions mobiles.
• Certification Azure et Agile sont essentielles.

Responsibilities

• Conduire la transformation numérique et optimiser les systèmes technologiques.
• Évaluer les systèmes informatiques existants et recueillir les exigences technologiques.
• Assurer la conformité des solutions technologiques avec les réglementations de protection des données.

Skills

Analyse de systèmes

Cloud computing

Agile

ITIL

Protection des données

Education

A levels

Diplôme universitaire ou équivalent

Tools

Systèmes de gestion de logements

Portails pour locataires

CRM

Job description

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ICT Solutions Analyst (Technology Analyst)

Based: Hybrid working – initially during probationary period you will be required to work 3 days in the office at Memorial House in Coalville with 2 days working from home. Following the 6-month probationary period this will then change to an average of 2 days in the office at Memorial House in Coalville with an average of 3 days working from home.

Hours: 35 hours per week working Monday to Friday between the hours of 8am and 6pm to be agreed with line manager.

The role

We are looking for a ICT Solutions Analyst who will drive digital transformation and optimise technology systems. You will focus on existing IT infrastructure, identify technology needs and implement solutions that enhance service delivery, tenant engagement and operational efficiency. This role will work closely with cross-functional teams to ensure technology aligns with the business goals and supports the evolving needs of tenants and staff.

The ICT Solutions Analyst will assess current IT systems and infrastructure used in social housing, including housing management systems, tenant portals, and mobile solutions. Working with key stakeholders, you will gather and document technology requirements and work with the team to ensure smooth integration of housing management systems, mobile workforce solutions and other digital tools.

You will support the collection, analysis, and reporting of data from housing management systems, focusing on key metrics such as tenant satisfaction, rent arrears, and repairs. You will ensure that all technology solutions comply with data protection regulations, including GDPR, and meet cybersecurity standards.

About you

The successful candidate will have proven experience as a ICT Solutions Analyst, Technology Analyst, Systems Analyst, or similar role in IT with ITIL Foundation Agile, preferably within the public sector or social housing. You will have experience working with cloud-based technologies, mobile solutions for field workers, and CRM systems, with a strong understanding of IT systems, infrastructure, and software relevant to social housing operations (e.g., housing management systems, tenant engagement platforms).

You will be able to identify emerging trends and innovations that have the potential to reshape services offered, continuously assessing how future technologies will drive business transformation and create new opportunities.

About us

emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.

Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

Our values

Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

• Contributory pension scheme
• 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
• A wide range of training and development opportunities (we are an Investors in People accredited organisation)

Qualifications

Educated to A level. Degree or equivalent is desirable.

Azure certifications and Agile are essential for the role.