ICT Service Support Technician

Cyngor Sir Ceredigion County Council; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading local authority in the UK is seeking an enthusiastic ICT Support Officer to join their team. The successful candidate will support a variety of ICT systems and assist users at Ysgol Bro Caereinion and other sites. This role requires good problem-solving abilities, effective communication skills in both Welsh and English, and a commitment to delivering excellent customer service.

Benefits

Up to 34 days annual leave

Flexible working arrangements

Learning and development opportunities

Salary sacrifice schemes

Health and Wellbeing initiatives

Qualifications

• Experience in ICT support required.
• Ability to communicate effectively in Welsh and English is essential.
• Logical and creative skills to develop systems.

Responsibilities

• Support ICT systems including servers, PCs, and laptops.
• Act as first line support for user issues.
• Support staff and pupils with their ICT problems.

Skills

ICT systems support

network understanding

customer service

polite and approachable

problem-solving

Job description

We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Please note that the advertised salary for this position is subject to a pending pay award. The final salary will be adjusted in line with the nationally agreed pay award.

If you are motivated by delivering first class customer service and committed to improving the customer experience, then we would very much like to hear from you.

We are looking to recruit an enthusiastic ICT Support officer to join our ICT support team. As ICT Support Officer you will:

• support ICT systems including servers, PCs, Laptops, iPads, chromebooksand other ICT equipment as needed
• act as first line support for users at the site and will be expected to support staff and pupils with their ICT issues
• have previous experience of ICT support and a good understanding of networks and IT systems
• apply logical and creative skills to support and develop systems
• be polite, approachable and have a can-do attitude

You will be expected to work predominantly at Ysgol Bro Caereinion, Llanfair Caereinion, Powys, whilst also undertaking some duties at other supported locations as needed.

The ability to communicate effectively through the medium of Welsh and English is essential.

In exchange for your skills and interest, we will offer in return the opportunity to work in a forward thinking and ambitious organisation. Furthermore, you will have:

• up to 34 days annual leave days per year (plus 8 public holidays)
• flexible working arrangements
• learning and development opportunities
• salary sacrifice schemes including the Cycle to Work scheme
• Health and Wellbeing initiatives including discounted memberships to our local leisure centres
• life-style savings and Vectis card and much more.

For further information and/or an informal discussion regarding the post, please contact Tom Douglas-Jones on 07966 312392.

Note: We reserve the right to extend the application closing date.

We are committed to safeguarding and protecting childrenand adults at risk. As part of this commitment, certain roles withinourorganisationrequire a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Pleasenote that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Customer Contact & ICT

Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:

• Civil Registration: Birth, deaths and marriages.
• Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
• ICT and Information Management: Archives and modern records; ICT support;Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
• Library Services