ICT Service Manager - Supported Housing

Apax; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading social enterprise is seeking an experienced ICT Service Manager for their London office. The role involves managing critical ICT infrastructure, overseeing digital services, and ensuring seamless operation of associated systems. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and a commitment to the organisation's values, enhancing services for those in need.

Benefits

Healthcare

Pension

Flexible working

Qualifications

• 5+ years' experience in Microsoft Intune and SharePoint.
• Experience managing SaaS platforms and digital services.
• Proficiency in troubleshooting networking issues and Microsoft systems.

Responsibilities

• Manage the organisation’s ICT infrastructure and IaaS systems.
• Oversee digital services and ensure optimal performance of the SaaS platforms.
• Provide 2nd Line support handling complex technical issues.

Skills

Microsoft 365 certifications

Advanced Microsoft Office suite skills

Troubleshooting networking protocols

ITSM Frameworks

Scripting with PowerShell

System administration skills

Customer service skills

Education

Undergraduate degree in Computer Science or Information Technology

Tools

Microsoft Intune

SharePoint

Cisco switches and routers

Azure

Hyper-V

VMware ESX

Job description

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ICT Service Manager - Supported Housing, London

Client: Apax

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 7eca7360cd59

Job Views: 4

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

Our Mission

Apax is a multi-award-winning, values-driven, non-profit social enterprise. Our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.

About the Team

With a thirst for knowledge and a drive to challenge the status quo, learning and innovation have become part of our identity as we work to advance the mental health services landscape. We are full of life and enthusiasm for the care of our residents, and we drive this outlook throughout the entire organisation. As a certified Great Place to Work, this recognition reflects our commitment to fostering a positive and supportive workplace. It’s important to us that any candidate joining our team aligns with our culture and lives our corporate values. For more information about who we are please visit our careers.apax.org.uk and apax.org.uk.

Role Overview

This is an exciting opportunity for an experienced ICT Service Manager to primarily manage the organisation’s ICT infrastructure and IaaS systems, while also managing its digital services and SaaS platforms. This is a full-time role covering 37.5 hours per week between 8:30am - 5pm, Monday to Friday.

Key Requirements

• Undergraduate degree or equivalent in a related discipline, such as Computer Science or Information Technology (essential).
• Microsoft 365 certifications, including PowerShell management for mailbox permissions (essential).
• Advanced Microsoft Office suite skills with extensive demonstrable experience of Teams (including Teams/cloud telephony systems), Outlook, Word, Excel and PowerPoint with outstanding IT and digital skills.
• 5+ years' experience in Microsoft Intune (MDM Management) services and SharePoint.
• Experience managing SaaS platforms, e.g., business communication platforms, intranet, ATC.
• Experience managing Cisco switches and routers.
• Knowledge of operating systems like Microsoft Windows Server, including NLB and clustering.
• Experience managing Azure Conditional Access policies, Active Directory, and Virtual Desktop infrastructure.
• Good knowledge of Teams cloud telephony systems.
• Troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, Firewalls, LAN, WAN.
• Knowledge of ITSM Frameworks.
• Strong knowledge of Microsoft Windows 11, Microsoft Exchange Server, Office 365, SharePoint, AzureAD.
• Experience with Hyper-V and VMware ESX.
• Knowledge of backup and disaster recovery services (Backup Exec, Datto, Azure).
• Active Directory / Entra ID management skills.
• Knowledge of storage area networks like EMC.
• Proficiency in scripting with PowerShell, VBScript, etc.
• IT qualifications such as MCSA/MCITP: Server Administrator/VCP are advantageous.
• Hardware troubleshooting skills.
• Support experience with office applications, email systems, and business software.
• System administration skills for user account and permissions management.
• 2nd Line support experience handling complex technical issues.
• Attention to detail, time management, communication, and customer service skills.

Employee Benefits

Joining a friendly, supportive, and innovative culture with benefits including healthcare, pension, holiday entitlement, flexible working, and other perks. Full details provided during interviews.

Our recruitment approach is competency and values-based. We are an equal opportunities employer.