ICT Service Manager

Goodman Masson; Blackburn; Hybrid; GBP 49,000 - 58,000; Full time

Job summary

An established industry player is seeking an experienced ICT Service Manager to lead their operational support team. In this new role, you will develop and optimize ICT processes while managing projects from start to finish. You'll foster team growth and ensure the continuous improvement of ICT services, all within a hybrid working environment. The organization is committed to diversity and inclusion, offering a flexible working culture and a wide range of professional development opportunities. If you're passionate about ICT and leadership, this is the perfect opportunity for you.

Benefits

27 days holiday

Flexible working environment

Professional development training

Attractive pension scheme

Health and wellbeing benefits

Financial lifestyle benefits

Staff support networks

Qualifications

• Strong people management skills to meet business targets.
• Effective performance management and development skills.

Responsibilities

• Analyze ICT operational support and suggest improvements.
• Plan and deliver ongoing ICT projects and training needs.
• Liaise with management to create ICT support SLAs.

Skills

People Management

Performance Management

Customer Service

Microsoft Certifications

CompTIA Certifications

ITIL Certifications

Job description

Job Description

We are seeking an experienced and motivated ICT Service Manager to lead our ICT operational support team. In this NEW role, you will be responsible for developing and optimising ICT operational processes, ensuring the continuous improvement of our ICT support services, and fostering the growth and skills of your team. You will manage ICT projects from start to finish, ensuring successful delivery in line with business objectives.

Together Housing: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

Requirements

Outline of key responsibilities for the ICT Service Manager...

• To work with Senior Managers and colleagues to analyse ICT operational support and working practices, making suggestions on how both can be more smoothly aligned
• To plan and deliver a schedule for the ongoing ICT projects, examining and identifying team requirements for ICT systems, quantifying any outstanding training issues and making suggestions to the relevant function manager as to what changes may be made to seek efficiencies and how the services and support could be further developed
• To be consulted on and to advise on how to ensure that all proposed projects and processes are agreed, discussing any new functionality with the relevant function manager and amending the rollout plan accordingly
• To be consulted on and to advise on any changes to the Organisation's ICT systems to ensure they are developed to provide successful integration into the ICT support service
• To liaise with the Leadership and Senior Management Teams to create the ICT support SLA (Service Level Agreement)
• Ensure the design of the ICT support service is robust with the capabilities to handle and report on agreed SLAs
• Lead the design of processes and implement and maintain the documentation of the data within the ICT team and audit scopes
• Work with the wider organisation to ensure that the benefits of the ICT service are fully visible and promote full usage

We are looking for someone who has...

• The ability to exercise people management skills to ensure business targets are met
• Effective Performance Management and development skills (Systems/KPIs etc)
• Excellent communications skills, with an enthusiastic approach to customer service
• Qualifications / certifications related current technologies, such as Microsoft, CompTIA, ITIL

Benefits

In return, we are offering the successful candidate in the ICT Service Manager role...

• Starting salary of?£49,995
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• A flexible working environment, with a range of family friendly policies
• You will be working 37 Hours Monday-Friday
• This is a hybrid position where you will spend roughly three days a week in our Blackburn office and two days working remotely from home.
• Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award winning benefits click on theEmployee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received.? Therefore, please apply without delay!

?Please ensure you fully answer the questions on the application form.

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