ICT Service Engineer

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for an ICT Service Engineer who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

As The ICT Service Engineer Your Key Responsibilities Are:

• Ensure an excellent customer experience by providing customer support and reducing customer effort.
• Provide hardware and desk side support for all BUUK employees within SLA.
• Work with internal customers, ensuring service requests such as new starters, change of role and leavers are fulfilled.
• Respond in a timely manner to incidents relating to end user hardware.
• Provide hardware and application support to field operatives using rugged tablets.
• Support with the development, implementation, and testing of software used by field operatives.
• Build, configure, and deploy new and replacement hardware for existing users and new starters.
• End-to-end lifecycle management of all user IT hardware.
• Face to face support as part of our onsite IT Hub.
• May need to take part in an out of hours rota to support customers who work outside normal hours.

• Experience working within an IT service desk and user hardware support environment.
• Knowledge of Microsoft operating systems, Active Directory and Exchange.
• Customer focussed with excellent communication skills.
• Problem solver with the ability to prioritise to meet service level agreements.
• Highly organised with good attention to detail.
• Have a good understanding of IT security and awareness of cyber security best practices.

• At least the cost of living pay increase every year.
• Company pension contributions up to 10% if employees contribute 5%.
• 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity and adoption pay.
• To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.