ICT Service Desk Technician

Ross Real Estate Services; North West Leicestershire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic housing services company is seeking an ICT Service Desk Technician to join its proactive team. The role involves providing technical support, managing ICT requests, and ensuring excellent service delivery. Ideal candidates will possess strong customer service skills and a hands-on attitude. Benefits include private healthcare options, mileage allowance, and a focus on health and well-being.

Benefits

Private healthcare options

Mileage allowance

Agile working

Comprehensive pension scheme

Discount schemes

Emphasis on health and well-being

Qualifications

• Demonstrated experience in 1st/2nd/3rd line support.
• Strong prioritization skills and focus.
• Ability to handle ICT requests via various communication channels.

Responsibilities

• Be the first point of contact for the ICT Team.
• Manage incidents and support requests end to end.
• Provide technical input and support to the ICT team.

Skills

Excellent customer service skills

Hands-on attitude

Self-motivated

Ability to influence others

Tools

Service Desk system

Job description

DIGITAL FUTURES SEEKS ICT HUMAN

Who are we looking for?

Supporting every employee of Futures Housing Group is our dedicated ICT Team. No matter the problem, our team is committed to resolving issues and continuously improving the service we offer to our internal customers.

We are seeking an ICT Service Desk Technician to join our proactive team. As a progressive company, we offer dynamic and varied work experiences, allowing you to apply your skills gained so far in your career.

You will demonstrate team spirit, a hands-on attitude, and willingness to attend various FHG sites. The role involves using your skills in 1st/2nd/3rd line support, handling ICT requests from both office-based and remote staff, checking and building ICT kits, conducting meeting room checks, and managing other ad hoc queries while contributing to challenging and interesting projects.

You should be self-motivated, focused on priorities, and possess excellent customer service skills. Support will be provided via email, phone, instant messaging, and face-to-face interactions. A positive attitude, motivation, and the ability to influence others during busy periods are essential.

A Few Key Points From Our Role Profile

• Be the first point of contact for the ICT Team, receiving tickets via email, phone, instant message, and face-to-face, ensuring all information is recorded in the Service Desk system.
• Adopt best practices for ICT Service Delivery and Support, following standards such as ITIL and ISO20000.
• Provide internal support services to the ICT team, including technical input, data preparation, ICT procurement, liaising with third-party suppliers, maintaining supplier records, and supporting the development and delivery of the Group's ICT systems.
• Manage incidents, problems, support, and change requests from end to end, escalating to internal support levels or external suppliers as necessary.

What we offer you

If successful, you'll join a dynamic organization with a fantastic culture. Benefits include private healthcare options, mileage allowance, agile working, a comprehensive pension scheme, discount schemes, and a strong emphasis on health and well-being.

There are excellent opportunities for personal and professional growth. The greatest reward is knowing you're helping people and communities across our region to thrive.

We offer a flexible workspace with great technology and supportive colleagues.

To begin your Futures journey, please review our Role Profile. Note that we may contact candidates or close the vacancy before the closing date.

Who we are

Futures is a great place to work, with a positive and 'can-do' culture. We support our people to deliver excellent results. Our vision is 'Great places, great services, and great tomorrows' for people and communities across the East Midlands. We don’t just provide homes; we support our customers to thrive. To achieve this, we invest in our people with skills, tools, and flexibility to excel.