ICT Service Desk Operative

Innovate Healthcare Services; Warwick; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare services provider in Warwick is seeking an ICT Service Desk Operative to assist users with technical support. Responsibilities include managing incidents and providing guidance via phone and remote software. Candidates should have GCSE qualifications and strong communication skills to liaise with both technical and non-technical staff.

Qualifications

• GCSE or equivalent qualification.
• Excellent communication skills for both technical and non-technical users.

Responsibilities

• Provide support to systems users via phone and software.
• Record all incidents in the ICT service desk system.
• Triage and prioritise all incidents presented.

Education

GCSE or equivalent

Job description

Overview

Job information: ICT Service Desk Operative from the Company Innovate Healthcare Services. This ICT Service Desk Operative vacancy is located in Warwick CV, United Kingdom. The role is open to job seekers with GCSE qualifications.

Responsibilities

• To provide instruction and advice to systems users via the telephone and remote support software to encourage self-help and minimise the reoccurrence of service desk incidents.
• To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded.
• To triage, categorise and prioritise all incidents presented via the employee self-service portal.
• To analyse, prioritise and assign incidents to resolver groups, management and third parties, in accordance with defined ICT service desk procedures and policies.
• The ability to deal with initial complaints sensitively, avoiding escalation wherever possible.
• To employ excellent communication skills particularly when communicating complex ICT related information within own peer groups as well as to non-technical staff & customers.
• To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.

Qualifications

• GCSE or equivalent (open to candidates with latest education/graduate).