ICT Service Desk Operative

hays-gcj-v4-pd-online; Royal Leamington Spa; On-site; GBP 60,000 - 80,000; Full time

Job summary

Une entreprise dynamique recrute un ICT Service Desk Operative à Royal Leamington Spa pour un contrat de 3 mois. Le candidat idéal a une formation en IT ou une expérience précédente au service desk, avec d'excellentes compétences en communication et en service client. Vous serez responsable de la gestion des incidents, de la triage à la résolution, tout en travaillant au sein d'une équipe engagée.

Qualifications

• Diplômé cherchant à commencer une carrière IT ou expérience service desk.
• Bonnes compétences en communication.
• Expérience en service client et en travail d'équipe.

Responsibilities

• Fournir instruction et conseils aux utilisateurs via téléphone et support à distance.
• Enregistrer tous les incidents dans le système ICT service desk.
• Gérer et enregistrer les modifications d'accès aux systèmes utilisateurs.

Skills

Communication

Customer Service

Team Working

Education

Graduate in IT or related field

Job description

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ICT Service Desk Operative, Royal Leamington Spa

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EU work permit required:

Yes

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Job Reference:

e5d1d32fe4b1

Job Views:

4

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Role: ICT Service Desk Operative

Location: Leamington Spa

Rate: £ p/h inside ir35

Duration: 3 Months initial contract

What you will be doing:

• Provide instruction and advice to systems users via telephone and remote support software.
• Ensure all incidents raised via the ICT service desk system are accurately and clearly recorded.
• Triaging, categorising, and prioritising incidents presented via the employee self-service portal.
• Manage and record changes to systems user accounts or access rights accurately in the service desk ticket system.
• Monitor incidents according to SLAs or Support Agreements and escalate concerns as necessary.

What we are looking for:

• A graduate looking to start their IT career or someone with previous service desk experience.
• Good communication skills.
• Customer service experience.
• Team working experience.