ICT Service Delivery Officer (Assets)

London Borough of Ealing; London Borough of Ealing; On-site; GBP 24,000 - 30,000; Full time

Job summary

Ealing Council is seeking a proactive Service Delivery Officer (Assets) to manage IT hardware assets throughout their lifecycle. The role centers on receiving, deploying, recording and tracking stock, ensuring accurate databases and prompt service delivery.

The ideal candidate will have strong Word/Excel skills, excellent organization, attention to detail, and the ability to work well in a team, in a fully office-based environment.

Qualifications

• Experience with asset or stock management is advantageous.
• Ability to record and track assets accurately.
• Customer-focused and service-oriented approach.

Responsibilities

• Ensuring IT hardware assets are managed through their full lifecycle.
• Obtaining, deploying and recording stock as required.
• Processing daily requests promptly and accurately.
• Supporting stock tasks and project requirements as they arise.

Skills

Attention to detail

Teamwork

Organisational skills

Proactive

Tools

Microsoft Word

Microsoft Excel

Job description

Career Graded 5-7

This is a fantastic administrative opportunity to join our ICT & Data Management Department as a Service Delivery Officer (Assets).

We are seeking a proactive and organised individual to join our stock and assets team, responsible for the provision and accurate recording of IT devices and assets.

As a Service Delivery Officer in our ICT & Data Management Department, you will play a key role in coordinating hardware assets throughout their lifecycle, from delivery to disposal. You will ensure our processes for receiving, allocating and tracking stock are followed, and that all assets are properly recorded and maintained in our databases.

This is a fantastic opportunity for someone who is customer-focused, outcome-driven and passionate about delivering excellent service. If you have a keen eye for detail, strong Word and Excel skills, and enjoy working in a fast-paced environment, we would love to hear from you.

Main responsibilities include:

• Ensuring all IT hardware assets are managed through their full lifecycle
• Obtaining, deploying and recording stock as required
• Processing daily requests promptly and accurately
• Supporting stock tasks and project requirements as they arise

  Essential skills:

  • Strong Word and Excel skills
  • Excellent organisational abilities
  • Attention to detail
  • Ability to work collaboratively within a team

  You will be responsible for ensuring all hardware assets are managed through their lifecycle.

  Important Information for Applicants

  Before submitting your application, please ensure that you have fully addressed all 11 criteria listed within the Person Specification section of the role profile. Applications will be assessed against these criteria as part of the shortlisting process. We do not accept CVs. Any applications received with a CV attached and without a supporting statement will not be considered.

  Applicants must already have the legal right to work in the UK at the time of application. Please note that the Council is unable to provide visa sponsorship for this role, and applications requiring sponsorship will not be considered.

  This is a fully office-based role. The successful candidate will be required to work from the office five days per week and should be able to reliably commute to the workplace.

  The successful candidate will normally be appointed at the bottom spinal column point of Grade 5, in line with the Council's pay policy. Progression through the grade will be subject to satisfactory performance and will be reviewed as part of the annual appraisal process.

  Please note that this position is subject to Ealing Council's enhanced vetting process.

  Ealing Council is committed to creating good jobs and delivering on its connected communities agenda. We are committed to equality of opportunity, to being fair and inclusive.

  We therefore welcome applications from all residents of the borough. We particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals who are currently underrepresented in Ealing's workforce.

  Please note all applications will be determined on merit.

  Closing date for applications: 11 November 2026