ICT Service Delivery Manager - Finance/Banking

TieTalent; London; On-site; GBP 80,000 - 90,000; Full time

Job summary

A global IT infrastructure provider based in London is seeking an ICT Service Delivery Manager. The successful candidate will lead the service desk support team, focusing on operational strategy and stakeholder engagement. Ideal candidates possess over three years of experience in a similar role, with strong communication and project management skills. Compensation ranges from £80,000 to £90,000 plus an annual bonus and comprehensive benefits including healthcare and pension.

Benefits

Annual bonus

Healthcare

Life insurance

Pension

Tablet

Phone

Home office

Qualifications

• At least three years of experience in a similar role.
• Experience in ICT technology or IT solutions is advantageous.
• Proven ability to deliver impactful operational strategies.

Responsibilities

• Lead and develop operational strategy for the service desk support team.
• Engage with customers and manage changes effectively.
• Coordinate resources and coach teams to enhance performance.

Skills

Service Desk Support

Stakeholder Interaction

Communication Skills

Presentation Skills

Project Management

Education

Background in ICT or Electronics Engineering

Job description

About

A fantastic ICT Service Delivery Manager position is now available at a global IT infrastructure provider. This forward-thinking company offers cutting-edge technology to ensure the smooth and efficient operation of critical infrastructure worldwide. APPLY NOW for more information.

Job Title:

ICT Service Delivery Manager

Industry:

IT infrastructure - Banking / Finance (Canary Wharf)

Location:

On site, full time - London (Canary Wharf)

Package:

£80,000 - £90,000 plus annual bonus, including healthcare, life insurance, pension, car/car allowance, tablet, phone, and home office.

Role:

The key responsibilities include leading and developing operational strategy for the onsite embedded service desk support team, customer engagement, change management, process improvement, financial planning and budgets, tracking progress, sustainability, and standardization. The role requires autonomy, setting clear objectives, coordinating resources, coaching teams, and creating reports.

Candidate:

Ideal candidates will have at least three years of experience in a similar role, with experience in Service Desk Support of ICT technology or IT solutions being advantageous. The candidate should be well-organized, driven, focused, detail-oriented, and experienced in delivering impactful operational strategies. A background in ICT or electronics engineering, and experience in the finance/banking sector, are preferred. Strong stakeholder interaction, polished communication, and presentation skills are essential.

Package Details:

Salary: £80,000 - £90,000 with an annual bonus of £15,000. Additional benefits include healthcare, pension, life insurance, tablet, phone, and home office. The company offers opportunities for training, career progression, and development.

Location:

London, England, United Kingdom

Languages:

English