ICT Service Delivery Manager - Finance/Banking

Postilion; London; On-site; GBP 80,000 - 90,000; Full time

Job summary

A leading IT infrastructure provider is looking for an ICT Service Delivery Manager in Canary Wharf, London. The role involves leading the service desk support team, ensuring effective operational strategies, and fostering stakeholder relationships. Candidates should have a background in ICT or electronics engineering and at least three years of relevant experience. The position offers a competitive salary of £80,000 - £90,000 with a £15,000 bonus, along with healthcare and development opportunities.

Benefits

Healthcare

Life Insurance

Pension

Tablet

Phone

Home office

Qualifications

• Minimum of three years experience in a similar role.
• Experience in handling ICT technology / IT solutions.
• Well organized with attention to detail and focus.

Responsibilities

• Lead and develop operational strategy for service desk support.
• Engage with customers and manage change.
• Create reports and mentor high-performing teams.

Skills

Service Desk Support

Stakeholder Interaction

Process Improvement

Education

ICT or Electronics Engineering background

Job description

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ICT Service Delivery Manager - Finance/Banking, London (Canary Wharf)

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Location:

London (Canary Wharf), United Kingdom

Job Category:

Information Technology

EU work permit required:

Yes

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Job Reference:

ICTSDM003_1753202356

Job Views:

8

Posted:

22.07.2025

Expiry Date:

05.09.2025

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Job Description:

A fantastic ICT Service Delivery Manager position is now available at a global IT infrastructure provider, This is a forward-thinking company that provides cutting-edge technology that helps ensure the smooth and efficient running of critical infrastructure globally. APPLY NOW for more information

Job Title: ICT Service Delivery Manager

Industry: IT infrastructure – Banking / Finance (Canary Wharf)

Location: On site, full time - London (Canary Wharf)

Package: £80,000 - £90,000 plus Annual Bonus, package incl, Healthcare, Life Insurance, Pension, Car/Car Allowance, Tablet, Phone & home office.

Role

The key responsibilities for this exciting ICT Service Delivery Manager will be to take full responsibility for leading and developing operational strategy for the onsite embedded service desk support team, customer engagement, change management, process improvement, efficiencies, financial planning and budgets, tracking progress, sustainability & standardisation. This role will require being autonomous with the ability to set clear objectives to maintain efficiency and contract renewals, coordinating resources where needed. Working on initiative, coaching and mentoring high-performing teams and creating reports.

Candidate

An excellent opportunity for a focused and Service Delivery or Operations professional, the ideal candidate will have a minimum of three years experience in a similar role, with experience in some form of Service Desk Support of ICT technology / IT solutions being a distinct advantage

To be successful, the ideal candidate will be well organised, having drive, focus and attention to detail. Must have demonstrable experience delivering high-impact implementation to operational strategy. A background in some form of ICT or electronics engineering discipline and ideally experience with the demanding environment of the finance/banking sector. We are seeking the type of person is confident to interact with key stakeholders at all levels of business and interface with a multitude of internal and external stakeholders. Polished oral, written communication & presentation skills are essential. This is an extremely exciting role and a great opportunity to be part of a stable organisation experiencing rapid growth phase.

The Package

This role as ICT Service Delivery Manager is offering a basic salary of £80,000 - £90,000 with annual bonus of £15,000. Also included in this package will be Healthcare, Pension, Life Insurance, Tablet, Phone & Home office. This company offers great opportunities for training, career progression & development. APPLY NOW for more information.