ICT Service Delivery Manager: Co-Ownership

VanRath; Belfast; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking an ICT Service Delivery Manager in Belfast. This hybrid role involves overseeing IT service delivery, managing suppliers, and enhancing service performance. Candidates should have at least 5 years' experience in IT service delivery and strong technical skills. The position offers competitive salary and benefits including a pension and private health insurance.

Benefits

NILGOSC pension

Private health insurance

28 days annual leave

Learning and development opportunities

Qualifications

• 5 years' experience in IT Service Delivery or similar role.
• Technical background with at least 5 years hands-on experience.
• Experience with Active Directory, Group Policy, DNS, and DHCP.

Responsibilities

• Oversee IT service delivery across the organization.
• Manage a small team of technical support staff.
• Enhance service performance and improve governance measures.

Skills

ITIL Foundation Certificate or higher

5 years' experience in IT Service Delivery

Technical background in Level 2 or Level 3 support

Experience with Windows Server environments

Experience managing suppliers and contracts

Expertise in Microsoft 365 administration

Tools

Microsoft 365

Windows Server

Job description

Summary

• Job Reference: VR010825
• Job Title: ICT Service Delivery Manager
• Salary/Benefits: starting 62,637 pa plus NILGOSC pension (19% employer contribution) plus 28 days annual leave and 12 public holidays plus private health insurance plus learning/development, bookable parking and more.
• Location: Belfast City Centre, hybrid (2 days office / 3 days WFH pw)
• Client: Co-Ownership
• Contract: Permanent, full-time (37 hours pw, typically Mon-Fri / 9-5)

VANRATH Overview

Co-Ownership are looking for an ICT Service Delivery Manager to join their team!

We met with them, so if you apply, do reach out for a chat to discuss in more detail. We must highlight that this is a fantastic opportunity, lots of good benefits, they're an extremely friendly and professional team with great modern offices in the city centre, so we'll be delighted for whoever lands the role.

Job summary

We are currently undertaking a strategic review of our IT services and are seeking a Service Delivery Manager to join our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across the organisation, with a particular focus on supplier and contract management as we transition toward a more outsourced infrastructure model. The successful candidate will work closely with our Head of ICT to enhance service performance, improve governance and control measures, and ensure high levels of service and value for money from external providers. This role involves managing a small team of in-house technical support staff together with our appointed technical partners who provide a support service for our IT environment. Your technical expertise, leadership skills, and service management knowledge will be instrumental in maintaining high standards of IT support and strengthening relationships with key stakeholders to ensure that IT services are delivered in a reliable and effective manner.

Requirements

• ITIL Foundation Certificate or higher.
• 5 years' experience in the last 7 working in an IT Service Delivery or similar role.
• Technical / IT background with at least 5 years' hands on experience working in a Level 2 or Level 3 support role.
• Experience working with Windows Server environments to include Active directory, Group policy, DNS,DHCP,TCP/IP.
• Experience of managing a team including planning, prioritising and managing resources within a collaborative team-based environment.
• Experience of working client side in an outsourced ICT environment and supplier management against SLAs, monitoring performance against service level agreements, participating in effective working relationships to deliver continuous improvement.
• Experience managing suppliers and contracts.
• Proven expertise in Microsoft 365 administration including Intune, Defender and Security compliance. Strong understanding of LAN/WAN troubleshooting, VoIP, and MDM/mobile setup.

*Full job description and details available on request / after you apply.

Next steps

Once you apply or get in touch, we will send you an application form which must be completed and submitted by 12noon on 18th of August, so make sure to apply with plenty of time for us to send you the form, and for you to complete it. Late submissions won't be accepted.

For further information on this ICT Service Delivery Manager role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.