ICT Service Delivery Manager

VanRath; Belfast; Hybrid; GBP 53,000 - 63,000; Full time

Job summary

A recruitment agency seeks an ICT Service Delivery Manager for a client in Belfast. The role involves overseeing IT service delivery, managing a technical team, and ensuring efficient supplier management. Candidates should have an ITIL certification, extensive experience in IT service management, and strong leadership skills. Hybrid work model with excellent benefits including a pension scheme and private health insurance.

Benefits

NILGOSC pension (19% employer contribution)

28 days annual leave

Private health insurance

Qualifications

• 5 years' experience in the last 7 in an IT Service Delivery role.
• Hands-on experience in Level 2 or Level 3 support.
• Experience managing suppliers and contracts.

Responsibilities

• Shape and oversee the delivery of IT services across the organisation.
• Enhance service performance and improve governance measures.
• Manage a small team of in-house technical support staff.

Skills

ITIL Foundation Certificate

Team management

Windows Server environments

Microsoft 365 administration

Supplier management

Education

ITIL Foundation Certificate or higher

Tools

Microsoft Intune

Windows Server

Job description

Summary

• Job Reference: VR250725
• Job Title: ICT Service Delivery Manager
• Salary/Benefits: 62,637 pa plus NILGOSC pension (19% employer contribution) plus 28 days annual leave and 12 public holidays plus private health insurance plus learning/development and much more.
• Location: Belfast City Centre, hybrid (3 days WFH pw)
• Client: Co-Ownership
• Contract: Permanent, full-time (37 hours pw, typically Mon-Fri / 9-5)

VANRATH Overview

Co-Ownership are looking for an ICT Service Delivery Manager to join their team!

We met with them, so if you apply, do reach out for a chat to discuss in more detail. We must highlight that this is a fantastic opportunity, lots of good benefits, they're an extremely friendly and professional team with great modern offices in the city centre, so we'll be delighted for whoever lands the role.

Job summary

We are currently undertaking a strategic review of our IT services and are seeking a Service Delivery Manager to join our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across the organisation, with a particular focus on supplier and contract management as we transition toward a more outsourced infrastructure model. The successful candidate will work closely with our Head of ICT to enhance service performance, improve governance and control measures, and ensure high levels of service and value for money from external providers. This role involves managing a small team of in-house technical support staff together with our appointed technical partners who provide a support service for our IT environment. Your technical expertise, leadership skills, and service management knowledge will be instrumental in maintaining high standards of IT support and strengthening relationships with key stakeholders to ensure that IT services are delivered in a reliable and effective manner.

Requirements

• ITIL Foundation Certificate or higher.
• 5 years' experience in the last 7 working in an IT Service Delivery role.
• Technical / IT background with at least 5 years' hands on experience working in a Level 2 or Level 3 support role.
• Experience working with Windows Server environments to include Active directory, Group policy, DNS,DHCP,TCP/IP.
• Experience of managing a team including planning, prioritising and managing resources within a collaborative team-based environment.
• Experience of working client side in an outsourced ICT environment and supplier management against SLAs, monitoring performance against service level agreements, participating in effective working relationships to deliver continuous improvement.
• Experience managing suppliers and contracts.
• Proven expertise in Microsoft 365 administration including Intune, Defender and Security compliance. Strong understanding of LAN/WAN troubleshooting, VoIP, and MDM/mobile setup.

*Full job description and details on next steps available on request / after you apply.

Next steps

For further information on this ICT Service Delivery Manager role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.