ICT – Senior Technical Specialist

www.findapprenticeship.service.gov.uk - Jobboard; Thurso; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading housing association in Scotland is seeking an ICT – Senior Technical Specialist to enhance the Network infrastructure and support critical services. The ideal candidate will have strong experience with Microsoft platforms and knowledge of security management. Enjoy benefits like flexible working and health support in an inclusive environment. Applications from all community members are welcomed.

Benefits

Flexible and hybrid working

Health and wellness support

Tech and cycle schemes

Compassionate leave

Qualifications

• 3 years' experience at a senior level in an IT support environment.
• Willingness to travel to various office locations.

Responsibilities

• Provide advanced support, maintenance, and development for Network infrastructure.
• Co-ordinate and deliver IT Projects.
• Lead on the resolution of 2nd and 3rd line support issues.

Skills

Microsoft Azure Stack knowledge

Experience with Microsoft platforms

Security and Identity management skills

Excellent organizational skills

Business analysis skills

Education

Academic qualification / ITIL

Job description

Join our team as an ICT – Senior Technical Specialist with offices across Scotland!

Cairn is seeking a dedicated ICT – Senior Technical Specialist to provide advanced support, administration, maintenance and development for the Network infrastructure, Comms and hardware both for our internal stakeholders and our external customers and contractors. Achieve this through management of our suppliers and building partnerships to ensure the highest level of service delivery, accessibility and stability for our users.

Key Responsibilities:

*Knowledge of Microsoft Azure Stack such as MS SQL, MS Exchange, Purview, SharePoint Defender, M365 products and licensing and XaaS
*Experience of supporting and managing Microsoft platforms and core business systems, system administration in Microsoft Azure, XaaS environments and security and Identity using Entra and Group Policy and Defender
*Support and monitor network and systems security in line with best practice and industry standards to help reduce risk from cyber threats
*Support the technical co-ordination and set up of networks and infrastructure, establishing cyclical maintenance and support with external partners to provide a stable environment for end users across the organisation
*Work in partnership with suppliers to ensure effective contract management and delivery against SLA’s
*Monitor and process supplier invoices and billing to assist the ICT Manager with budget control
*Co-ordinate and lead on delivery of IT Projects, with support from the ICT Manager to support delivery of the Cairn Housing Business Plan
*Lead on the resolution of 2nd and 3rd line support issues across the group to allow business critical systems to remain accessible for the delivery of all services

Requirements:

*Academic qualification / relevant professional qualification (ITIL) and/or 3 years’ experience at a senior level in an IT support environment
*Excellent Organisational skills (planning, prioritising, delivery) and strong business analysis skills
*A willingness to travel to other office locations and remote sites and be able to occasionally stay away from home overnight


Employee Benefits: Why Cairn is the Best Place to Work
Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!

Cairn is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.