ICT Senior Support Analyst

Nhsayrshireandarran; London; On-site; GBP 85,000 - 95,000; Full time

Job summary

NHS Forth Valley is seeking a Senior Support Analyst to join their ICT department. The successful candidate will provide vital technical support and project management across various services, requiring both strong technical skills and a customer service ethic. The role involves work with the Support Team Lead and eHealth team to implement the eHealth strategy, making it essential that applicants have a strong background in IT and relevant qualifications.

Qualifications

• Experience in providing multi-level end user support.
• Knowledge in Microsoft Windows environment.
• Prince2 or ITIL certification preferred.

Responsibilities

• Provide technical, project, configuration and end user support.
• Work closely with the Support Team Lead and eHealth team.
• Deliver eHealth strategy.

Skills

Technical support

Troubleshooting

Customer service

Education

Degree in a computer-related subject

Job description

We require an enthusiastic and approachable individual to join our ICT department on a permanent contract to provide technical, project, configuration and end user support throughout NHS Forth Valley. The role requires a high level of technical knowledge and understanding and the successful candidate will also be expected to work closely with the Support Team Lead and eHealth team to deliver the eHealth strategy.

You must have experience providing multi-level end user support in a Microsoft Windows environment while providing technical support to any local or national projects.

Ability and willingness to travel throughout the area of service delivery is essential for this post. You will have a great customer service ethic, along with excellent diagnostic and troubleshooting skills.

You will be able to work on your own or as part of a team and have excellent organisational and interpersonal skills. You will have a degree or equivalent in a computer related subject. Prince2 or ITIL foundation accreditation would be an advantage.

For informal enquiries: David Macfarlane, ICT Support Team Leader on 01324 566546.

The duties of this post require the successful candidate to complete a Level 2 Disclosure Scotland check.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Please note that the majority of correspondence is sent by e-mail, therefore please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.

NHS Forth Valley is positive about disabled people and is committed to offering an interview to disabled people who meet the minimum criteria for the job. Please contact the Recruitment Office on 0330 041 4694 if there are any reasonable adjustments we can make to assist you with your application and/or interview

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at NHS Ayrshire & Arran by 2x

Sign in to set job alerts for “Senior Support Analyst” roles.

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 months ago

City Of London, England, United Kingdom £85,000.00-£95,000.00 4 days ago

London, England, United Kingdom 2 weeks ago

City Of London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 7 months ago

Business Analyst - Office Move / Relocation

City Of London, England, United Kingdom £500.00-£550.00 1 day ago

London, England, United Kingdom 2 weeks ago

Business Analyst, Consumer, MBA Preferred

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Business Analyst - eTrading and eCommodities

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.