ICT Senior Analyst

Service Care Solutions; Lyndhurst; Hybrid; GBP 40,000 - 44,000; Full time

Job summary

A public sector organization in Lyndhurst seeks an ICT Senior Analyst to lead the support and implementation of digital applications. Responsibilities include collaboration with ICT teams and managing change requests. A degree in ICT or a related field and substantial experience in ICT systems are required. The role offers hybrid working, opportunities for professional growth, and a supportive team environment.

Benefits

Opportunities for professional growth

Supportive ICT teams

Beautiful working environment

Qualifications

• Substantial experience in ICT systems including SQL Server.
• Broad understanding of ITIL principles.
• Proven track record of meeting SLAs.

Responsibilities

• Deliver support and development for assigned applications.
• Collaborate to improve applications and maintain knowledge bases.
• Supervise and support Analysts and Graduates.

Skills

SQL Server

Report writing

Spreadsheets

Analytical skills

Communication skills

Education

Degree in ICT or related field

Job description

Overview

ICT Senior Analyst

Location: Appletree Court, Lyndhurst SO43 7PA

Contract: Permanent

Pay Rate: £40,174 - £43,236 per annum

Start Date: ASAP

Main purpose of the role

To lead the support, enhancement, development, and implementation of assigned NFDC applications. The post holder will provide expert technical advice to the Council on assigned systems, ensuring functionality, security, and performance are maintained and improved.

They will also be responsible for driving continuous improvement through performance monitoring, data analysis, and collaboration with the ICT Service Desk and wider ICT teams.

Key Responsibilities

• Deliver professional, efficient, and “right first time” support and development for assigned applications in line with SLAs.
• Manage customer change requests fairly and efficiently.
• Collaborate across ICT teams to continuously improve applications, maintain knowledge bases, and reduce recurring incidents (“shift left”).
• Produce monthly service delivery reports against SLAs, highlighting project milestones and achievements.
• Ensure compliance with ICT Security Policy and contribute to maintaining the ICT Disaster Recovery and Business Continuity Plan.
• Monitor contracts for assigned applications, flagging renewal or replacement needs in good time.
• Liaise with third-party suppliers and partners to maintain supported software versions and manage dependencies.
• Supervise and support Analysts, Graduates, and Apprentices, including performance reviews and daily task allocation.
• Ensure cross-cover arrangements for applications during staff absences.
• Promote innovation, efficiency, and customer focus while balancing technical and financial constraints.
• Support the Council\'s safeguarding policies and undertake any required training.

Essential Skills & Experience

• Substantial experience in ICT systems, including SQL Server or equivalent database management, report writing tools, and spreadsheets.
• Degree-level qualification or equivalent in ICT or a related field.
• Broad understanding of ITIL principles, particularly Incident, Problem, and Change Management.
• Proven track record of meeting SLAs and delivering projects on time.
• Experience implementing and supporting enterprise applications, including system upgrades and functional enhancements.
• Full UK driving licence and access to a vehicle during the working day.
• Strong analytical and problem-solving skills for complex technical issues.
• Excellent organisational and prioritisation skills under pressure.
• Effective communication and interpersonal skills.
• Highly motivated, proactive, and improvement-focused.
• Previous supervisory experience.
• Evidence of ongoing professional development in ICT technologies and applications.

Why join us

New Forest District Council is investing in digital transformation and modern ways of working — and you\'ll be at the heart of that journey.

We offer

• Hybrid working (50% home / 50% office)
• Opportunities for professional growth and training
• Supportive, collaborative ICT and Transformation teams
• A beautiful working environment in the New Forest

How to apply

Apply now. Service Care Solutions is proud to assist in this recruitment campaign. If you meet the above criteria and would like to be considered, please apply now or reach out directly to discuss the role in more detail.

Harry Greenhalgh
Recruitment Lead- Police | Youth Justice | Domestic Abuse
Service Care Solutions
(url removed) | (phone number removed)