ICT Network Engineer (Fixed term until 31st March 2026)

Networking Women in the Fire Service; England; On-site; GBP 36,000 - 38,000; Full time

Job summary

A prominent emergency service organization in the UK is seeking an ICT Network Engineer to support transformative ICT projects and maintain network security. This varied role involves working within a team to ensure effective network operations and resolving complex issues. Candidates should have a solid understanding of network infrastructure and demonstrate a commitment to inclusivity. The role offers a competitive salary and a supportive workplace environment.

Benefits

Staff gym

Ample free parking

Canteen facilities

Qualifications

• Demonstrable experience in supporting ICT networks and security environments.
• Ability to work within a team and support complex ICT issues.
• Familiarity with current Service policies and procedures.

Responsibilities

• Prepare and maintain technical documentation for infrastructure.
• Investigate and resolve complex network issues.
• Provide strategic advice on ICT issues and manage cyber security incidents.

Skills

Excellent understanding of complex Network infrastructure environments including LAN, WAN, Routing, VPN and Firewalls

Excellent troubleshooting skills for Networks using SNMP based systems

Experience with managing Network security policies and systems

Experience with Wireless systems and technologies

Ability to understand new ICT systems and technologies

Job description

ICT Network Engineer (Fixed term until 31st March 2026)

£36,124 to £37,938 (SO2) per annum + benefits

About the role

We are seeking to fill an upcoming vacancy for the role of ICT Network Engineer.

This is a varied and interesting role, supporting the ICT team with the transformational change projects and maintaining existing ICT investments in Hardware, Software, Services, Network Infrastructure and Security systems

Reporting directly to the ICT Infrastructure & Operations Officer you will be working within a team of Network Engineers.

The successful candidate will be able to demonstrate a firm commitment to inclusivity, fairness, dignity and the highest standards of ethical behaviours and champion these in their day-to-day work in compliance with our ethical code of conduct.

We welcome applications from all sections of society with the necessary skills, qualifications and experience and encourage applications from underrepresented groups in our workforce or society.

About Tyne and Wear Fire and Rescue Service

Tyne and Wear Fire and Rescue Service are one of the UK’s leading Fire and Rescue Services for responding and innovation. We pride ourselves in striving to ‘Create the Safest Community’ and our dedicated, and diverse workforce are committed to delivering this.

Tyne and Wear Fire and Rescue Service Headquarters are located in purpose built premises based in Washington, within easy reach of the A1 and A19. On site facilities include a staff gym, ample free parking and canteen facilities.

As the ICT Network Engineer you will:

• Be responsible for the preparation, production and maintenance of technical documentation in accordance with the Service’s current ICT infrastructure.
• Investigate and resolve complex issues and ensure services are delivered in line with current Service policies and procedures.
• Provide advice and guidance to senior managers and departments on strategic ICT issues and assume the role of ICT liaison/expert in relation to any cyber security incidents and/or any other unplanned outage(s).
• Carry out the Design, Development, Support and Administration of the TWFRS Network and Security Environment and to ensure effective operational and project deliverables are met.
• Ensure that the TWFRS Network and Security Environment is secured against virus/malware attack and interference from internal/external agents.
• Contribute to the promotion of ICT awareness within the Service.
• Provide a high level of technical knowledge and advice on the Service’s Network and Security Environment, receiving calls from internal support teams or third parties acting on behalf of the Service, analysing and advising on issue resolution within prescribed timescales.

We are seeking a candidate who has demonstrable experience of:

• Excellent understanding of complex Network infrastructure environments including LAN, WAN, Routing, VPN and Firewalls.
• Excellent troubleshooting skills when monitoring Networks using SNMP based systems.
• Experience with managing Network security policies and systems.
• Experience with Wireless systems and technologies.
• Ability to effectively understand new ICT systems and technologies, including keeping abreast of emerging technologies.

The Selection Process

This is a multi-stage assessment process; successful candidates will be progressed to subsequent stages, all candidates will be notified of their outcomes following participation in a given assessment stage.

Set out below are the key dates relating to this selection process:

Stage Timeline*
Advert closes – Wednesday 13th August 2025
Notification of shortlist – Friday 15th August 2025
Technical interview with a panel – Update * Friday 22nd August 2025
*Please note the dates and stages detailed may be subject to change

About our ICT team

The ICT Department covers the support and implementation of all aspects of Information, Communications and Technology for the entire organisation, across all sites and staff.

With the ever increasing reliance upon technology to make our working lives easier, our team provides critical support to almost every aspect of operational delivery.

We are keenly focused on ensuring that all technology driven services support our colleagues in the most efficient and reliable way possible.

As a key enabler, we are also continuously looking for opportunities where our expertise in ICT can be used in new and innovative ways to help the service achieve its objectives. We would always welcome any suggestions or thoughts for where ICT and technology could step in to help provide solutions to challenges and problems anywhere in the organisation.

Interested in applying?

Further details can be found in the accompanying job description and person specification. You are required to submit a supporting statement of no more than 1000 words which should demonstrate how you meet the criteria stated on the person specification and job description.

Any applications which are found to be generated by AI services (such as ChatGPT) will be immediately excluded from the selection process.

Further information about our Service can be found by visiting www.twfire.gov.uk and our various social media channels.

For further information about the role, please contact [e-mail]

Reasonable Adjustments

We are a Disability Confident Employer, and this means we are committed to employing, supporting and promoting people with disabilities in the workplace. If you require any reasonable adjustments to our recruitment processes, please contact us by email and we will review your request. All requests must be sent to [e-mail]

Pre-employment checks

The successful applicant will be subject to our pre — employment screening process which includes either a Standard or Enhanced DBS check relevant to the role, completion of an occupational health medical questionnaire and a substance abuse test. We will also conduct right to work and reference checks.

Please submit your supporting statement and equal opportunities monitoring form by no later than 12 noon on Wednesday 13th August 2025.