ICT Manager, Inverness - HGH19515

Highland Council; Inverness; On-site; GBP 49,000 - 55,000; Full time

Job summary

A public sector organization based in Inverness is looking for an ICT Manager to lead and manage ICT support functions. This role requires strong management skills to oversee service provision and improve customer satisfaction. The ideal candidate should have a relevant degree or equivalent experience. A salary range of £49,758 - £54,418 is offered for this permanent position.

Qualifications

• Degree in a relevant field or equivalent experience required.
• Strong management and customer service skills necessary.

Responsibilities

• Lead teams for ICT support functions including service desk and hardware repair.
• Manage service provision and external suppliers.
• Improve service delivery and customer satisfaction.

Education

Educated to degree level in a numerate/business/technology related subject

Relevant industry specific qualification(s)

Extensive relevant proven experience

Job description

Job Description

Post Title: ICT Manager
Location: Headquarters, Inverness
Hours: 35 hours per week
Duration: Permanent
Salary: £49,758 - £54,418 per annum

Salary placing will normally be at the first point of the scale.

Contact Person: Stuart Cameron Tel: [phone] or Email: [e-mail]

Job Purpose:

• To lead and manage the teams responsible for supporting the Council’s ICT 1st and 2nd Line support functions including Service Desk, Field Service and Hardware Repair.
• To manage the overall provision of service, including the elements carried out in house and those carried out by external suppliers.
• To manage the overall provision of a high quality, efficient and effective service to end users that delivers the desired customer service experience and improves customer satisfaction.
• Responsible for the management and transformation in conjunction with the ICT Operations Manager (Service) of Service Delivery including the introduction of improved knowledge management and self-serve options to Highland Council ICT users.

Please APPLY ONLINE.

The Highland Council understands that diversity fosters creativity and innovation. We are committed to equality of opportunity and being fair and inclusive. We welcome applications from people from all backgrounds, representative of the communities we serve and particularly encourage applications from candidates who are likely to be under-represented in our workforce.

As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post.

Prior to confirming appointment, we will require successful candidates to become members of the Protecting Vulnerable Groups (PVG) Scheme.

Short listed applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder

Requirements

• Educated to degree level in a numerate/business/technology related subject; or
• Relevant industry specific qualification(s); or
• Extensive relevant proven experience that demonstrates a similar level of knowledge and understanding.