ICT Infrastructure Support Officer (SCP 38) - IT

The Sunrise Recruitment Ltd; Esher; On-site; GBP 30,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a skilled individual for a technical support role to provide third-line support across various environments including Azure Cloud and Citrix. Responsibilities include managing infrastructure projects, supporting cybersecurity efforts, and maintaining technical documentation. The ideal candidate will have experience in proactive support and troubleshooting, as well as the ability to communicate effectively. Basic DBS check required.

Qualifications

• Experience providing 3rd-line technical support.
• Strong knowledge of cloud technologies including Azure.
• Ability to document technical procedures effectively.

Responsibilities

• Provide proactive technical support for users.
• Assist in delivering core infrastructure projects.
• Monitor and troubleshoot networking and backup issues.

Skills

Proactive technical support

Citrix management

Azure Cloud migration

Networking troubleshooting

Documentation skills

Tools

Microsoft 365

VMWare

Azure AD

Job description

Main Responsibilities / Accountabilities / Key Result Areas (KRAs)

Provide proactive 3rd-line technical support across desktop, server, Citrix, VMWare, and Microsoft 365 environments for over 450 users.

Assist in delivering core infrastructure projects, including: - Migration to Azure Cloud, SaaS and PaaS environments - EUC transformation to Windows 11 and Entra ID (Azure AD) - Cybersecurity strengthening - Documenting the technology and application estate including identify single points of failure

Support the management of Citrix platform and VMWare estate.

Monitor and troubleshoot issues related to networking, backup solutions and cyber defence.

Interface with service desk, colleagues, vendors and end users to resolve issues.

Maintain up-to-date technical documentation (runbooks, network diagrams, SOPs).

Support DR planning, testing and documentation.

Champion a culture of technical excellence, customer service and improvement.

Support and coach colleagues in technical areas.

Provide occasional cover for ICT Service Desk and support out-of-hours services on a rota.

Job Activities

Install, upgrade and support a wide range of ICT infrastructure.

Deliver effective patching, configuration and monitoring routines.

Contribute to risk management and support security audits.

Lead on mini-projects or workstreams within larger programmes.

Deliver user-centric support with clear communication and documentation.

Work flexibly across council and remote locations.

General Information

The post holder is expected to comply with the council’s policies and procedures at all times. This job description reflects the main duties and responsibilities of the post. It may be subject to change, in consultation with the post holder, to meet the needs of the organisation. The post holder must be willing to undergo a Basic DBS check. Participation in the council’s performance development and appraisal process is required.
NOTE- We do not provide sponsorship