Ict Infrastructure Engineer

First Choice Homes Oldham; Oldham; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Hybrid working options

30 days annual leave

Pension scheme with employer contrib.

Healthcare cash plan

Private health insurance

Employee Assistance Programme

Doctorline 24/7 GP access

Wellbeing discounts & gym

Job summary

First Choice Homes Oldham is seeking an ICT Infrastructure Engineer to join our IT team. This hands-on role owns the infrastructure and leads improvements and projects.

You will manage the network, systems, telephony and end-user environment to stay stable, secure and resilient, while driving continuous improvement across our ICT estate. Hybrid working options are available.

Qualifications

• Experience managing enterprise ICT infrastructure environments.
• Experience delivering 2nd/3rd line support and resolving complex issues.
• Strong networking, backup, resilience knowledge.

Responsibilities

• Lead the implementation, upgrade and optimisation of server and infrastructure platforms.
• Manage security vulnerabilities and ensure robust patching processes.
• Escalation point for complex incidents and problems.
• Identify and deliver automation opportunities to improve efficiency.
• Monitor and maintain system performance, availability and security compliance.
• Deliver infrastructure projects and system upgrades into business-as-usual.
• Support, mentor and develop colleagues within the Service Desk and wider ICT team.
• Maintain clear and accurate technical documentation.
• Provide occasional out-of-hours support for maintenance and project delivery.

Skills

Enterprise ICT infrastructure

2nd/3rd line support

Networking & security know-how

Project leadership

Education

Microsoft certifications (Azure/Security/Infrastructure)

Tools

VMware vSphere

Windows Server 2016-2022

Active Directory & Group Policy

Endpoint security & device management

Cloud technologies

Job description

First Choice Homes Oldham (FCHO) have a fantastic opportunity for a ICT infrastructure Engineer to join our IT team

This is a hands-on, technically diverse role where you'll take ownership of our infrastructure environment and lead on delivering improvements and projects.

The impact you'll make

You'll be responsible for ensuring our network, systems, telephony and end-user environment remain stable, secure and resilient, while driving continuous improvement and innovation across our ICT estate.

You'll also act as a senior escalation point for complex issues and take the lead on implementing new technologies and upgrades across the organisation

You will:

• Lead the implementation, upgrade and optimisation of server and infrastructure platforms
• Manage and remediate security vulnerabilities and ensure robust patching processes
• Act as the escalation point for complex technical incidents and problems
• Identify and deliver automation opportunities to improve efficiency
• Monitor and maintain system performance, availability and security compliance
• Deliver infrastructure projects and system upgrades into business-as-usual
• Support, mentor and develop colleagues within the Service Desk and wider ICT team
• Maintain clear and accurate technical documentation
• Provide occasional out-of-hours support for maintenance and project delivery

You'll be an excellent problem solver with strong analytical skills and a customer focused approach. You'll work collaboratively and communicate confidently with a wide range of stakeholders and be able to prioritise competing demands across projects and day to day operational support.

• Strong experience managing enterprise ICT infrastructure environments
• Windows Server (2016-2022), Active Directory and Group Policy
• Experience with VMware vSphere and virtualisation technologies
• Knowledge of endpoint security, device management and cloud technologies
• Experience delivering 2nd/3rd line support and resolving complex infrastructure issues
• Strong understanding of networking, backup solutions and system resilience
• Ability to lead technical projects and transition solutions into BAU

Qualifications

• Microsoft certifications (or willingness to work towards) in areas such as Azure, Security or Infrastructure

First Choice Homes Oldham is a housing association providing safe, affordable and high-quality homes across Oldham and the surrounding areas. We own and manage over 11,500 properties and have the highest regulatory G1/V1 governance rating.

Every day, we're proud to make a real difference in our communities. Our work is guided by our Corporate Plan, focused on quality homes, excellent services and strong communities. We care deeply about our customers, colleagues and communities and are committed to improving lives across Oldham.

What's in it for you?

We offer a fantastic range of benefits designed to support your wellbeing, work-life balance and career development, including:

• A salary of £48,111.30 per annum.
• A 37-hour working week with hybrid working options.
• 30 days' annual leave - plus 8 bank holidays.
• Option to purchase additional annual leave.
• Defined contribution pension scheme with up to 10% employer contribution and salary exchange option.
• Healthcare cash plan covering dental, optical and physiotherapy treatments.
• Private health insurance.
• Employee Assistance Programme offering 24-hour confidential support.
• Doctorline, giving you and your family 24/7 GP access.
• Access to our colleague benefits platform, including retail discounts and wellbeing tools.
• Discounted gym membership.
• Enhanced maternity, paternity, adoption and sick pay.
• Long service awards.

Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications.

We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills, and we are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We care that you have a great experience with us at FCHO. If you need us to make any reasonable adjustments to make your experience smoother, please let us know and we'll do all we can.