ICT Helpdesk Technician - County Buildings - SOA11715 - SOA11715

South Ayrshire Council; Ayr; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government council in Scotland is seeking an ICT Helpdesk Technician to deliver Level 1 user support. The role requires excellent customer service skills and the ability to resolve issues effectively. The position offers a competitive salary, excellent pension scheme, and various employee benefits, operating in a supportive work environment. This temporary role extends until March 2027.

Benefits

Competitive salary

Excellent pension scheme

Generous annual leave

Wellbeing initiatives

Car leasing scheme

Cycle to Work Scheme

Qualifications

• Excellent customer service for users requesting support or services.
• Ability to quickly analyse and resolve problems.

Responsibilities

• Provide Level 1 user support and services.
• Resolve or escalate calls that cannot be addressed at Level 1.

Job description

Overview

The ICT Helpdesk Technician provides Level 1 (first-line) user support and services for the ICT helpdesk function. Provides excellent customer service for users requesting support or services through all available contact channels (face-to-face, telephone, email, online). Quickly analyse and either resolve or reallocate/escalate calls when they cannot be resolved at Level 1. Undertake ICT project tasks as assigned.

Responsibilities

Please click on the Job Attachments to access the Job Description.

About Us

South Ayrshire is at the heart of historic Ayrshire, with a wealth of local heritage and culture, first class leisure amenities, world-wide travel links, diverse landscapes and thriving communities.

Making a difference for our communities is at the heart of what we do and working with us means, you can use your skills, knowledge and experience to help us do just that. We currently employ around 6000 people to serve a population of more than 112,000 people located across a diverse area that includes the towns of Ayr, Girvan, Maybole, Prestwick and Troon as well as small rural villages, coastline and farmland.

We are an ambitious Council, and we aim to place people at the centre of everything we do as we look to deliver the best possible outcomes. We are ambitious for our communities too and our new Council Plan is based on priorities and outcomes that we believe will have the greatest impact on the wellbeing of our communities, our local economy, and our environment.

Benefits

Here’s what we can offer!

• Competitive salary
• Excellent pension scheme
• Generous annual leave entitlement and enhanced leave scheme (purchase of up to 2 weeks' holidays)
• Wellbeing initiatives and Occupational Health services
• A healthy environment supportive of work-life balance and caring responsibilities
• Car leasing scheme
• Discounts on major supermarkets and retailers, cinemas and gym memberships (including Council leisure facilities)
• Purchase of white goods and more via salary sacrifice
• Cycle to Work Scheme
• Scotwest Credit Union

Additional Information

This post is temporary until 31/03/2027.

The grade of this post is Level 7.

The work style for this post is Office worker.

Office Workers

The successful candidate will work from a designated office location.