ICT Helpdesk Admin — Frontline Tech Support (Band 4)

Honeycomb; Belfast; On-site; GBP 11,000; Full time

Job summary

A regional recruitment agency is seeking an ICT Helpdesk Administrator to support the Northern Ireland Ambulance Service. This role involves assisting frontline teams through efficient ICT support and administration. The ideal candidate will possess relevant qualifications and skills in ICT service environments, offering a competitive wage of £13.57 per hour. Full-time hours are Monday to Friday, with travel required across Northern Ireland.

Benefits

Competitive £13.57 per hour

Free on-site Parking

Enhanced holiday rates

Weekly Pay

Professional development opportunities

Responsibilities

• Act as the first point of contact on the ICT Helpdesk.
• Monitor, log, and manage incidents and service requests.
• Maintain accurate records for mobile devices and contracts.

Skills

Excellent interpersonal and communication skills

Confident in Microsoft Office (Word, Excel, Outlook)

Ability to prioritise and plan

Education

HND or equivalent + 1 year in ICT service

Five GCSEs (A-C) including Maths and English + 2 years in ICT

Job description

A regional recruitment agency is seeking an ICT Helpdesk Administrator to support the Northern Ireland Ambulance Service. This role involves assisting frontline teams through efficient ICT support and administration. The ideal candidate will possess relevant qualifications and skills in ICT service environments, offering a competitive wage of £13.57 per hour. Full-time hours are Monday to Friday, with travel required across Northern Ireland.