ICT Field Support Technician – Education Support Professionals

Education Support Professionals Ltd; England; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A technology solutions provider for education is seeking an ICT Support Engineer to address ICT needs in schools. The role includes troubleshooting and tech improvements while working with cloud platforms like Microsoft 365. The ideal candidate has strong knowledge of Windows and Mac systems, along with experience in Active Directory and Office 365. This role offers a salary of £28-35, depending on experience, and a hybrid work setup.

Qualifications

• Excellent knowledge of Windows operating systems and Mac OS / iOS.
• Experience with Active Directory, Office 365 and Azure, Group Policy.
• Understanding of networking concepts and associated hardware.

Responsibilities

• Address a wide range of ICT needs for schools.
• Work hands-on with leading cloud platforms such as Microsoft 365 and Google Workspace.
• Serve as a trusted point of contact for school staff.

Skills

Cloud technology

Windows operating systems

Mac OS / iOS

Active Directory

Office 365

Azure

Networking concepts

Job description

Overview

We are looking for IT Professionals ready to make the changes needed within schools.

You’ll be based at home with a mix of field-based work at the client’s schools (in your area) and remote helpdesk work outside of the times you are on site.

Do you welcome solving problems, enjoy working with people, and have an excellent knowledge of Cloud technology? Whether you’ve previously supported schools or come from a client-facing IT support background, we’d like to hear from you.

Our client is focussed on providing effective tech solutions specifically for the education sector, helping schools leverage technology to their full potential. Our client, a successful organisation that is expanding the team looking for an ICT Support Engineer / ICT Technician to join them.

Your role will be crucial in ensuring their technology infrastructure is reliable, secure, and supports their educational goals. We are looking for someone with an excellent knowledge of Windows operating systems and Mac OS / iOS, management of Active Directory, Office 365 and Azure, Group Policy, networking concepts and associated hardware.

Responsibilities

• Address a wide range of ICT needs for schools, from troubleshooting to implementing proactive tech improvements.
• Work hands-on with leading cloud platforms such as Microsoft 365, Google Workspace, and ideally Azure.
• Serve as a trusted point of contact for school staff, helping them effectively utilise their technology beyond just resolving issues.
• Work with a team that values practical solutions, reliability, and contributing positively to the education environment.
• Contribute to their Information Security Management System (ISMS) by adhering to relevant ISO standards, policies, and procedures, maintaining high levels of security and compliance.

Qualifications

• Excellent knowledge of Windows operating systems and Mac OS / iOS.
• Experience with Active Directory, Office 365 and Azure, Group Policy.
• Understanding of networking concepts and associated hardware.

If you feel you have the required knowledge and experience and would like to apply for this role, please send your CV to [e-mail]

Location: Surrey

Salary: £28-35 Neg on Experience

Contract: Full time / Permanent