ICT Field Service Engineer

Sureserve; West Midlands Combined Authority; On-site; GBP 28,000 - 32,000; Full time

Job description

Join Our Team: ICT Field Service Engineer at Sureserve

About Sureserve

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.

Role Overview

We’re looking for a motivated and professional ICT Field Service Engineer to join our growing team at Sureserve. In this role, you’ll deliver hands-on, on-site support for IT systems, based from either Elland or Brighouse, Yorkshire, with travel supporting clients across a range of site locations. You’ll be responsible for installing, maintaining, and troubleshooting IT hardware, software, and network infrastructure. This is a dynamic, field-based role suited to someone who thrives on problem-solving, working independently, and delivering exceptional customer service.

Key Responsibilities

1. Install, configure, and maintain IT hardware, software, and networking equipment.
2. Diagnose and resolve issues involving computers, servers, networks, and peripherals.
3. Provide on-site and remote support to end users in a timely and professional manner.
4. Conduct routine updates, data backups, and system security checks.
5. Configure and manage routers, switches, firewalls, and other network devices.
6. Maintain accurate documentation of service activities and technical resolutions.
7. Carry out preventative maintenance to reduce system downtime.
8. Liaise with internal IT teams and third-party vendors to resolve complex issues.
9. Ensure adherence to IT policies, security protocols, and industry best practices.

Skills & Experience Required

1. Proven experience in an ICT support or field service role.
2. Strong knowledge of networking (TCP/IP, VLANs, Wi-Fi, VPNs).
3. Experience with Windows operating systems, Microsoft Office, and endpoint protection platforms (EPP).
4. Proficient in managing Active Directory, BitLocker, device drivers, and firmware updates.
5. Excellent troubleshooting and communication skills.
6. A valid UK driver’s license and the flexibility to travel to client sites.

Why Join Us?

1. Competitive Salary: £28,000 - £32,000 (depending on experience) plus benefits.
2. Employer contributed pension scheme.
3. Employee Assistance Programme with 24 hours telephone and online access.
4. Employee engagement events to bring together colleagues.
5. Strong opportunities for career growth and development within the Sureserve Group.
6. A diverse, inclusive, and supportive workplace that values equality.

Ready to take the next step in your ICT career? Join a company where your skills make a difference every day.

Apply now and become a key player in our forward-thinking ICT team at Sureserve.

Committed to Diversity & Inclusion

Sureserve is an equal opportunities employer, fostering a diverse and inclusive workplace. We are committed to fair employment practices, ensuring equal opportunities for all candidates, regardless of race, gender, religion, disability, or background.

Application Process

All applicants must provide proof of eligibility to work in the UK. Successful candidates will undergo background checks before employment.