ICT Field Engineer, London (Term-Time Only)

Judicium; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in education support services is seeking an experienced ICT Field Engineer to provide hands-on technical support to schools in London. This role offers a unique opportunity to balance professional commitments with personal life, as it aligns with school term schedules. You'll enjoy engaging directly with end-users, troubleshooting various ICT issues, and participating in exciting projects. If you thrive on solving challenges and love variety in your work, this position is perfect for you. Join a dynamic team dedicated to empowering schools and enhancing educational experiences.

Benefits

Generous annual leave allowance

Healthcare Scheme

Learning & Development

Flexible benefits package

Qualifications

• Experience in ICT support with strong communication skills.
• Attention to detail and ability to collaborate effectively.

Responsibilities

• Provide on-site ICT support and resolve issues for schools.
• Participate in ICT projects and respond to critical incidents.

Skills

ICT Support

Office 365

Google Workspace

Network Infrastructure

Communication Skills

Attention to Detail

Collaboration

Education

Relevant IT Qualification

Tools

Remote Assistance Tools

Job description

Job Details: ICT Field Engineer, London (Term-Time Only)

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Vacancy Name: ICT Field Engineer, London (Term-Time Only)

Vacancy Number: VN1756

Location: London

Employment Type: Permanent

About Us:
School Business Services (SBS) is one of the UK’s leading suppliers of education support services and budgeting software. Our extensive portfolio includes a suite of Finance, MIS, and ICT offerings, all delivered by a team renowned for their expertise and exceptional reputation within the education sector. At SBS, we’re passionate about empowering schools to focus on what matters most: delivering outstanding education.

About the Role:
We’re looking for an experienced ICT Field Engineer to join our dynamic team, providing hands-on technical support and guidance to schools across the London area. If you thrive on solving challenges, love variety, and enjoy engaging directly with end-users, this role is for you!

Responsibilities:

1. Support schools on-site daily, resolving ICT issues and ensuring seamless operations, building trusted relationships with school staff.
2. Provide remote assistance via our ICT Service Desk when required.
3. Troubleshoot and resolve issues with Office 365 applications, Google Workspace, and network infrastructure.
4. Participate in ICT projects, including network upgrades and security enhancements.
5. Respond to critical incidents, implementing temporary or permanent solutions for server, switch, and internet failures - or even physical disruptions like floods.

Work-Life Balance That Matches School Life:
This role is offered on a Term Time Only basis, aligning with school term schedules. This means you’ll enjoy the same holidays as the schools you support, providing a unique opportunity to balance your professional life with personal commitments - perfect for candidates who value having school holidays free.

About You:
If you can demonstrate the following, we’d love to hear from you:

1. Excellent verbal and written communication skills, delivering a professional level of communication to school accounts we work with.
2. Attention to detail, taking pride in the quality and accuracy of the work produced for our clients.
3. Ability to collaborate effectively, building relationships with internal business users and external vendors.
4. Some prior experience in a similar Finance role supporting clients will be advantageous.
5. Willingness to undertake an Enhanced DBS check.

What We Offer:
As an equal opportunities’ employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:

1. Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5).
2. Hybrid or remote working across the country.
3. Learning & Development.
4. Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.

Please click on the APPLY button to send your CV for this role.