ICT Field Engineer - CMB1736e

The Cumbria County Council; Kendal; On-site; GBP 33,000 - 35,000; Full time

Job summary

A leading council in Kendal seeks a motivated ICT Field Engineer to provide 2nd Line support and manage ICT installations. The role involves working with various technologies and improving service delivery. Ideal candidates will have strong communication skills and technical expertise in hardware and networking.

Qualifications

• In-depth knowledge of computer technology and installation.
• Experience in a similar ICT support role.

Responsibilities

• Manage and organize imaging, installation and 2nd Line support.
• Evaluate and configure software and hardware ICT resources.

Skills

Communication

Teamwork

Problem Solving

Tools

Smartphones

Printers

PCs

Laptops

Tablets

Networking

Job description

Job reference REQ00000018237 Date posted 22/04/2025 Application closing date 22/06/2025 Location KENDAL Salary £33,945 to 34,834 Package Blank Contractual hours 37 Basis Full time Attachments Blank

Job description

Salary: £33,945 – 34,834

The advertised salary includes a supplement (JWC) to the base grade of the post. JWC supplements are conditional on the physical demands and /or working conditions of the role

Hours: 37 hours per week

Workbase: South Lakeland House, Lowther St, Kendal, LA9 4DQ as ICT Field Engineer base for Kendal area ICT 2 nd Line support

Contract: Permanent

About this opportunity

Are you motivated, experienced and looking for a challenge?

Cumberland Council is currently delivering a hosted ICT Service for Cumberland Council, Westmoreland and Furness Council and Cumbria Fire and Rescue Service. The provision of these services will be disaggregated at a future date.

This is an exciting and challenging time to join us, as throughout the organisation we are working in many new ways, and our team is ensuring as many service areas and working scenarios are supported, and enabling the Council to provide all of it’s essential functions in innovative and dynamic ways.

Our Service

The Field Engineers are currently involved in many ICT improvement initiative projects which include the implantation of the new Cumberland Council Infrastructure and devices, ICT Modernisation for Care Homes and Cumbria Fire, Samsung Tablets, Windows 11 to improve remote working, Library and ICT Improvement program, a reliable Room Booking System throughout the Council and Surface Hubs for Remote Meetings, Smartphones for all staff to ensure a more reliable and constant service and there will be many more to come.

The Role

As a Field Engineer, you will work as part of a team of 15, managing and organizing the imaging, installation and 2 nd Line support of a variety of ICT related products and equipment to the Council’s many ICT end-users spread throughout the Kendal area (and also Barrow area when required). You will work directly with key service areas, providing advanced technical skills and expertise to help successfully deliver projects and improvement initiatives, as well as delivering technical training to end-users and colleagues as and when required.

You will evaluate and configure software and hardware ICT resources, ensuring they meet end-users’ requirements, whilst also analysing and resolving any product issues. We are looking for someone who can contribute to service improvement, capturing knowledge, working on technical documentation, business continuity planning, and testing technologies to ensure suitability for deployment.

Who we are looking for

The ideal candidate will work in a flexible, professional manner, and be an excellent team player, as this role involves liaising with the wider ICT Team, ICT end-users and third-party suppliers. We are looking for a great communicator, who can develop professional relationships and can adapt to their audience in an effective and engaging way.

It is essential you have in-depth knowledge of computer technology, installation and configuration of Smartphones, printers, PCs, laptops, Tablets, Kyocera MFD Printers and other related hardware, and networking, as well as experience in a similar role. The role will involve a mixture of teamwork and independent work, so we are looking for someone organised, hard-working and who can prioritise their workload.

If this sounds like you, and you’d like to join our team, then please apply today.

This role is available on a permanent basis.

Who we’re looking for

We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.

We’re also about potential over perfection and we can help you grow in the role and thrive in your career.

Be sure to take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Julia Trees by email at [e-mail]

Guaranteed Interviews

We offer a guaranteed interview to the following applicantsas long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Armed forces veterans whose last long term substantive employer was the armed forces

If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more .

Diversity, Inclusion & Adjustments
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Employer and also an Age Friendly Employer – to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by [e-mail] . While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.

Application and Interview information

• Closing date: 22nd June 2025
• Interview date: W/C 30 th June 2025

Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.

Please read the supporting information:

• Post Specification

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council