ICT & Facilities Assistant

Harris Hill Charity Recruitment Specialists; London; On-site; GBP 14,000 - 18,000; Part time

Job summary

Join a leading charity as an ICT & Facilities Assistant, focusing on IT support and facilities management. This part-time position involves aiding staff with technology and ensuring smooth operation of digital systems. Your proactive and organized approach will directly contribute to the charity's mission of supporting vulnerable individuals.

Qualifications

• Qualification in IT required (diploma or degree).
• Strong working knowledge of Windows 11 and Microsoft 365 required.
• Experience in hardware and networking support.

Responsibilities

• Acting as first-line IT support for SharePoint, Teams, and devices.
• Setting up user accounts and managing security.
• Maintaining IT documentation and supporting basic facilities tasks.

Skills

Windows 11

Microsoft 365

Teams

SharePoint

Hardware Support

Networking Infrastructure

Cyber Security Best Practices

Education

IT Diploma or Degree

Job description

ICT & Facilities Assistant (Part-Time)
Fulham-based, with travel to sites across London
Monday to Friday, 9am 2pm (25 hours per week)
Two-year fixed-term contract
cGBP28,000 FTE (actual salary pro rata)

Are you a tech-savvy, people-focused problem solver looking for a part-time role with purpose?

We re supporting a small, well-established charity that provides housing and support to vulnerable people. They re looking for an ICT & Facilities Assistant to join their friendly team and help keep their digital systems running smoothly and their staff supported and connected.

This is a great opportunity for someone who enjoys variety, values meaningful work, and is comfortable being the go-to person for day-to-day IT support.

What you ll be doing:

• Acting as first-line support for all things IT from SharePoint and Teams to mobile phones, AV kit and the organisation s in-house CRM.

• Logging and escalating more complex tech issues to the external ICT contractor or your line manager as needed.

• Setting up user accounts, permissions and access rights, with a focus on security and good cyber hygiene.

• Helping with onboarding new staff, setting up laptops and workstations, and delivering basic Office 365 training.

• Keeping IT documentation up to date including inventories, guides and user manuals.

• Supporting with basic facilities tasks, including office moves and covering the Fulham site reception on occasion.

What we re looking for:

• A qualification in IT (e.g. diploma or degree) and strong working knowledge of Windows 11, Microsoft 365, Teams and SharePoint.

• Experience supporting hardware (laptops, phones, tablets) and networking infrastructure.

• A good grasp of cyber security best practices.

• Someone proactive, organised and approachable a natural helper who s happy juggling different tasks.

• An understanding of, or interest in, the challenges faced by ex-Service men and women.

This is an office-based role working 9am 2pm, Monday to Friday. You'll be based in Fulham, with occasional travel to other sites across London.

If you enjoy rolling your sleeves up, supporting people, and making sure the tech just works this could be a perfect part-time fit.

To apply or find out more, get in touch today. Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.