ICT ENGINEER – SERVICE DESK

Networking Women in the Fire Service; Llantrisant; On-site; GBP 33,000 - 36,000; Full time

Job description

Please apply by: 02/05/2025

Shortlisting is anticipated to take place: 06/05/2025

An exciting opportunity has arisen within the ICT Department based at Fire Service Headquarters, Forest View Business Park, Llantrisant for the role of ICT Engineer within the Service Desk Team.

Technology is a critical component in how South Wales Fire and Rescue Service support the delivery of its day-to-day activities.

Whether it is mobilising our crews to operational incidents, ensuring they have access to risk critical information, or supporting back-office functions in the management and control of our resources, technology touches every part of our Service.

The successful applicant will provide 1st and 2nd line technical support, diagnostics, system support, advice, maintenance, and repairs within the ICT Department.

Candidates must also be able to demonstrate experience in a Service Desk/Technical Support environment and use of a ticketing and workflow management system.

Applications are invited from candidates with suitable experience as outlined in the Person Specification. The successful candidate may be subject to a satisfactory Disclosure & Barring Service criminal record check and may be required to undertake a Drug and Alcohol Test prior to an appointment being made.

Responsible for: Any direct line management responsibility.

To provide incident resolution, service, support and advice in all areas of Information Communication Technology; including user access, hardware, software and critical ICT systems of South Wales Fire & Rescue Service. For more information on duties and responsibilities, please visit our recruitment website.

ESSENTIAL

1. Minimum HNC/HND or equivalent in ICT or relevant experience in an ICT environment.
2. Experience in Service Desk/Technical Support environment, using service desk for ticketing and workflow management.
3. Experience of administrating and first-line support for Microsoft 365 Technologies.
4. A committed team player with the ability to communicate and work effectively within a team environment.
5. Ability to communicate technical issues effectively both orally and in writing to a wide range of audiences.
6. Commitment to and ability to develop self and teams to improve organisational effectiveness.
7. Ability to understand and apply relevant information to make appropriate decisions which reflect key priorities and requirements to resolve technical issues efficiently.
8. Ability to adopt a conscientious and proactive approach to work to achieve and maintain excellent standards.

DESIRABLE

1. Ability to maintain a confident and resilient attitude in highly challenging situations.
2. Ability to embrace and value diversity and demonstrates a fair and ethical approach in all situations.
3. Understanding of Network Troubleshooting: to diagnose connectivity issues, including knowledge of protocols and configurations (TCP/IP).
4. Ability to install, configure, and update hardware devices and software components.
5. Technical competence in supporting Windows 10 or Windows Server instances.
6. Experience in maintaining audio, visual and multimedia equipment.
7. The ability to communicate through the medium of Welsh.

Contract: Permanent
Grade: 9
Salary: £33,366.00 – £35,235.00
Hours of Work: 37
Directorate: Information, Communication and Technology
Job Ref: 503264
Location: Llantrisant