ICT Consultant 2Nd Line - Education

Planet Recruitment; Slough; On-site; GBP 24,000 - 30,000; Full time

Job description

Role: ICT Consultant - 2nd Line

Location: Slough (Must Drive)

Salary: £24,000 - £30,000

Benefits:

1. Pension Scheme
2. Car scheme
3. Cycle scheme
4. Eye care scheme
5. Mental health first aid
6. Employee assistance programme
7. Employee recognition scheme

Role summary:

This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services we can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.

To be suitable for this role, you should have a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role.

Our ideal candidate should have at least 2 years' experience in working in a previous ICT Technician/2nd line in the education sector, although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team.

Responsibilities include:

1. Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions.
2. Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
3. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).