ICT Business Support Analyst

Medirest Signature; Coalville; On-site; GBP 27,000 - 32,000; Full time

Job summary

A local government organization in Coalville is seeking an ICT Business Support Analyst to join their support team. This role involves providing IT support to 500 users, troubleshooting software and hardware issues, and configuring user devices. The position offers a fixed term contract until December 2026, with an annual salary between £27,711 - £31,067 and attractive benefits including a local pension scheme and 34 days of holiday.

Benefits

34 days holiday (including bank holidays)

Local Government Pension Scheme

Employee benefits programme

Training and development opportunities

Qualifications

• Ability to provide first and second-line IT support.
• Experience with software and hardware troubleshooting.
• Experience setting up laptops, smartphones, and other devices.

Responsibilities

• Provide IT support to 500 users across the Council.
• Assist with software and hardware issues.
• Set up and configure user devices.

Skills

Knowledge of Microsoft Applications

Experience with desktop and server technologies

Understanding of mobile devices

Knowledge of network and security

Job description

ICT Business Support Analyst – Fixed Term Contract

The Council is investing in new technology and modernising our operations to work more efficiently and further improve the service provided to customers.

We are looking for someone to join our busy support team providing IT support to 500 users across the Council. The job includes offering first and second-line support, helping with software and hardware issues, and setting up laptops, smartphones, and other devices for users.

We are predominantly a Microsoft house and use the full Office 365 stack and a range of bespoke applications so must have a good knowledge and understanding of Microsoft Applications, desktop and server technologies, plus experience and understanding of mobile devices, network and security

• 36.25 hrs per week with an annual salary of £27,711 - £31,067 (pay award pending)

• Fixed term contract to 31 December 2026

• Agile working scheme with a combination of home and office working

• 34 days holiday (including bank holidays) increasing to 38 days after 5 years

• Attractive Local Government Pension Scheme with at least 25% employer’s contribution

• Employee benefits programme’ including payback on medical, dental and optical expenses

• Continued training and development opportunities

Interested...? Take a look at the job pack online or please feel free to get in touch with Guy Moores (ICT Service Support Manager) at [e-mail] or on 01530 454607, who will be happy to discuss this important and exciting role.

You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers

Applications must be made using the on-line application process.

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR).

To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email [e-mail] if you have any questions.

Closing Date: Sunday 10 August 2025