ICT Business Operations & Contracts Manager

Gedling Borough Council; Nottingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

Gedling Borough Council is seeking a skilled ICT Business Operations & Contracts Manager for a temporary role to manage ICT contracts and support desk operations. This position offers excellent working conditions, including a generous holiday entitlement and access to an Employee Assistance Programme, among others. Join a dynamic ICT team and make a significant impact on service delivery.

Benefits

Generous holiday entitlement

Comprehensive pension scheme

Discount on gym membership

Free on-site car parking

Employee Assistance Programme

Qualifications

• Experience in ICT category and contract management.
• Extensive experience in public sector procurement.
• Understanding of GDPR and contract law.

Responsibilities

• Manage ICT Contract and Asset Registers, ensuring compliance.
• Improve ICT Support desk offerings in line with best practices.
• Develop a comprehensive service catalogue and self-service capabilities.

Skills

Experience in ICT category and contract management

Public sector procurement experience

Specification creation

Supplier performance monitoring

Effective communication skills

Job description

ICT Business Operations & Contracts Manager

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Gedling Borough Council provided pay range

This range is provided by Gedling Borough Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

ICT Business Operations & Contracts Manager (temporary for approximately 2 years)

Area: Digital, Data and Technology

Hours: 37 hours per week

Closing Date: 06-Jul-2025@23:59

Make a difference – join our ICT Team!

Gedling Borough Council is seeking an experienced ICT professional to join our ICT Services team. We are looking for a dedicated and skilled ICT Business Operations and Contracts Manager to become part of our dynamic team. If you have a passion for improving business operations and a proven track record in managing ICT procurement and contract activities we want to hear from you!

About the role:

The role is temporary for approximately 2 years (until on or before 31/03/2027).

We are looking for a candidate to effectively manage the ICT Contract and Asset Registers and the related ICT Category Forward Plan for hardware and software. This includes renewals and upgrades, tenders and new requirements, ensuring compliance with the Council’s Procurement Policy, Financial Regulations and Control Framework, maximising value for money and minimising risk in the delivery of ICT solutions.

The role also has responsibility for managing and improving the ICT Support desk offering, developing and introducing a comprehensive service catalogue in line with ITIL best practices. Improving and increasing the level of self-serve capabilities following ITIL guidelines along with other initiatives to improve the overall ICT support experience for the organisation.

In return for your efforts and commitment in the role we can offer you excellent working conditions, including a generous holiday entitlement, a comprehensive pension scheme and access to an Employee Assistance Programme, providing advice on a range of issues including financial and legal matters, and offering discounts on purchases from numerous retail outlets. We also offer employees significantly discounted gym membership at Gedling’s five Leisure Centres. The Council offices are situated in an award-winning park within easy reach of Nottingham City Centre and rural Nottinghamshire and include free on-site car parking.

Closing date for completed applications is Sunday 6th July at midnight.

Person Specification

• Experience in the set up and delivery of ICT category and contract management within a complex setting.
• Extensive experience of managing and advising on public sector procurement at all levels.
• Experience of using different procurement routes and approaches including but not limited to ICT related Frameworks (e.g. DOS, GCloud, BOS) and approaches such as competitive dialogue etc.
• Experience of managing complex procurement projects with interdependent elements.
• Experience of creating specifications that achieve best value in relation to digital solutions and services.
• Experience of best practice approaches to requirements capture within specifications (functional and non-functional), able to advise teams on the most critical areas of focus.
• Experience of supplier performance monitoring, management and a track record of positive impact.
• A thorough understanding of GDPR
• An understanding of Subsidy Control.
• Awareness of financial management within the public sector.
• An understanding of Climate Change agenda and how it might be supported through effective procurement practice.
• An understanding of social value and its application to achieve Council outcomes.
• Able to demonstrate effective communication, analytical and influencing skills.
• Able to build and maintain positive relationships with a wide range of different stakeholders.
• Understanding of contract law and legal implications in relation to ICT procurement.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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