ICT AWS Analyst

Newcastle City Council; Newcastle upon Tyne; On-site; GBP 45,000 - 65,000; Full time

Job summary

Newcastle City Council is seeking two proactive ICT AWS Analysts to design, develop, configure, implement, maintain and support cloud-based solutions and contact centre services using AWS and related technologies. You will focus on Amazon Connect, application development, systems integration and automation to enhance customer experience.

You will work with AWS services such as Lambda, API Gateway, EventBridge, SNS, SQS and DynamoDB, delivering secure, scalable solutions and supporting project

Qualifications

• Experience designing and delivering cloud-based solutions on AWS.
• Experience with contact centre technologies and services.
• Familiarity with automation, integration, and AI capabilities.

Responsibilities

• Design, develop, configure, implement, maintain and support cloud-based solutions and contact centre services using AWS and related technologies.
• Contribute to delivery of digital services supporting strategic objectives with AWS services.
• Provide specialist support for AWS, Amazon Connect and related technologies to monitor, troubleshoot and improve services.

Skills

Attention to detail

Communication skills

Teamwork

Independent working

Tools

AWS

Amazon Connect

Lambda

API Gateway

EventBridge

SNS

SQS

DynamoDB

Job description

Customer Contact, ICT & Digital Transformation

We are looking for two proactive individuals with a strong attention to detail. You should be comfortable working independently as well as part of a team and possess strong communication skills to effectively liaise with colleagues and clients.

As an ICT AWS Analyst, you will help design, develop, configure, implement, maintain and support cloud-based solutions and contact centre services using Amazon Web Services (AWS) and associated technologies.

You will contribute to the delivery of innovative digital services that support Newcastle City Council’s strategic objectives, with a particular focus on Amazon Connect, application development, systems integration, automation and emerging AI capabilities.

The role will involve supporting cloud-native and serverless solutions using AWS services such as Amazon Connect, Lambda, API Gateway, EventBridge, SNS, SQS and DynamoDB. You will help deliver customer self-service capabilities, contact routing, APIs, web services and middleware integrations through modern software development practices.

You will also provide specialist support for AWS, Amazon Connect and related technologies, helping to monitor, troubleshoot, optimise and continuously improve services so they remain secure, resilient, scalable and aligned to business needs.

You will work closely with colleagues across ICT and service areas, supporting project delivery, service improvement activity, documentation, testing, change management and operational support.

This is an opportunity to be involved in cloud security, monitoring, governance, automation and the development of new digital solutions that improve customer experience and service delivery.

If you are enthusiastic and think you have the necessary skills, knowledge, and experience to join our team, we would like to hear from you.